What is the cost of converting my system from one alarm-monitoring vendor to another?
In most cases there is no cost for the conversion. This is usually predicated on the ability to download new data to your alarm system's control panel. In most instances, if your system cannot be downloaded, a trained technical support personnel will attempt to walk you through a process that will enable reprogramming of your system to accept downloading. This is usually done from your alarm system keypad and sometimes done from the alarm control panel. If your system is still unable to be downloaded, the next option is usually an in-home service call. Your system will be reprogrammed on-site to accept downloading and the on-site service technician will also thoroughly test the system. The cost for this on-site service is generally $50.00 to $75.00, depending upon location and the time required.
How long does it take to convert my alarm system?
If your system can be downloaded, then converting your system can usually be accomplished within 24 hours. If you use an answering machine, fax machine or modem on the same telephone line your alarm system is connected to, then you may be need to be available on the phone for a few minutes to complete the conversion process.
How do I know my system works properly after conversion?
After the conversion is completed, you will immediately be asked to test your system. You should test your system at least monthly. We recommend weekly.
Is my Security System connected to local police and fire departments?
Consistent with most local laws, your alarm system does not directly connect to local emergency response agencies. Instead, most security systems utilize your pre-existing telephone line as the primary communication link to an alarm company's 24-hour call center facilities.
What will the response time be?
When your alarm activates, call centers respond immediately. And, consistent with local laws, will notify police, fire or ambulance services after verifying a true emergency. Please note: Some local governments have placed various conditions or restrictions on their response policies and do not dispatch emergency personnel based solely on alarm signals. You should contact your local government, police or fire department to determine response policies.
Suppose the electricity goes out?
Most alarm systems use equipment that includes back-up batteries to provide a secondary power supply for your security system. In the event electricity fails, the system automatically switches to the battery. Most secondary power supplies will recharge once electricity is restored to the system. For specific information concerning use of the secondary power supply, please consult your alarm system user manual.
What if I forget the code that arms/disarms my system?
In the event you cannot remember your access code, please contact your Alarm Company's Customer Service Department. Most companies have representatives available 24/7 to assist you with changing the code.
What if my alarm system needs service?
Most companies will attempt to resolve any problems by telephone or by downloading to your alarm control panel. If this is unsuccessful, you generally have the option of an in-home service call by a trained technician. The cost of this is generally $50.00 to $75.00 depending upon location and the time required.
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