Troubleshooting the iPod

by Alden Smith

The iPod, although designed to be as "dummy proof" as possible, is an intricate little machine.  It has features and technical advantages that may sometimes overwhelm the average end user.  Although Apple has a very good warranty system, there are still many things that you as an owner can do to ensure it runs trouble free.  Many of the things are really no-brainers, but for someone overwhelmed by technology, they can be annoying and disappointing. In this article, we will discuss troubleshooting the iPod and what the average user can do to keep it running smoothly and efficiently.

My iPod Doesn't Start Up.  What's The Problem?

It could be something as simple as the hold button being preset.  Even though it may appear to be off, flick the button on/off and try again.  If this doesn't work, it is possible that the iPod is not charged.  Plug it into the AC adapter to ensure the proper charge is present.  If it still won’t start, mount (attach) your iPod to the PC or Mac, depending on system, and run the latest iPod Software Updater that works with your iPod model.  The current version is Windows 1.3 Updater. 
 
It Still Doesn’t Work!  Are There Diagnostics I can Run?

Many people aren't aware that the iPod has multi-featured diagnostics that can check its condition.  If you suspect a problem, such as the click wheel not responding, the USB port reporting errors, or you think there may be a problem with the hard disk, run the diagnostic program.  Here's how:

• Press and hold "Menu" and "Select" simultaneously for approximately 10 seconds.
• Press and hold "REW" and "Select" - the Apple logo appears.
• The iPod will chirp and the Apple logo should appear backwards. It is now in Diagnostics Mode.
• Use Manual Mode (Menu) or Auto Mode (Back) to run the tests as you wish.
  

   
The following diagnostics will be run in the Diagnostics mode: *

• Graphic self test
• SDRAMQuicktest
• Checksum
• RTC
• USBtest
• Keytest
• Wheeltest
• Headphonedetect
• Accessory Test
• ChargeADC
• Backlight (brightness)
• Color
  

Don't worry - your data or music files won't be compromised in this mode.  Always plug the iPod into the charger, though, as diagnostics use a lot of battery power!

That Is A Lot Of Stuff.  Exactly What Is Done?

iPod Diagnostics first checks memory to find problems.  It checks the SDRAM, IRAM and FLASH memory of the iPod to determine if it can both read and write.  Next it will check the COMM ports to determine if the communication ports of your iPod, including USB, FireWire and Remote, are working correctly. If the Remote is not connected to your iPod at the time, expect a NG (no good) for the HP (headphone-port).

The wheel is checked next with two tests, the Keytest and Wheeltest.  Pushing each button once determines if things are okay.

The Color Test, which determines if the backlight and color are working properly, is run through a series of colors, patterns and gradients.  You will see them flashing on your screen.

HeadphoneDetect determines if the Hold switch and Headphones port are working correctly.

The Hard Drive test uses a lot of power.  Be sure to have your iPod plugged into a wall charger.  This test checks everything from hard drive temperature to the iPod serial number of your machine. These tests are run: HDSpecs, HDScan, HDSmartdata and HDRW.  What is accomplished here is a test of whether the iPod is capable of read/write, disk fragmentation, and other things such as monitoring the hard disk temperature.  HDSmartdata is used by Apple technicians, so don't agonize over data displayed. 

A power test is run, so that the diagnostics can determine whether power requirements are being met. Headphones are checked.  The USB/FireWire capabilities are tested to see if they are up to snuff.

I Ran Diagnostics.  My iPod Still Doesn't Work!

Consider that something as simple as a dead battery may be at fault.  Batteries have a design life, and can fail.  Reports show that in 2003 there were battery issues that Apple corrected.  You can get a replacement directly from Apple, which is your best choice because Apple is doing the work.  Or you can look online to the many companies that sell iPod batteries and change them yourself.  Either way, your problems can be solved if it is determined that a battery is the problem.

The Apple iPod is a great little machine for transporting MP3 songs and photos.  Like every other hi-tech gadget, it has many features malfunction.  Go through this troubleshooting list before you send it in to Apple for repair.  It may be something as simple as a Hold button not being set correctly.  

Source: Apple.Com

Alden Smith is an award winning author and regular contributor to DoItYourself.com. He writes on a variety of subjects, and excels in research.