Is the compressor bad?


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Old 09-03-09, 07:52 PM
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Is the compressor bad?

We bought a Trane central AC unit a year and a half ago.

About a week ago, it started blowing same temp air as outside. We called ARS, the company who installed the unit, to check it out. The technician said it had a bad start capacitor. He put a temporary one in, and said he'll come back after a few days to put in the part that he ordered.

When he came back, he said the new start capacitor blew up on him and said the compressor was bad. And the company would not honor the parts warranty unless we pay them an extra $600 to clean the coils and the ducts because he said it was 35% clogged up. It totaled to close to $2000.

We called another guy to come look at it. I went up to the roof with the new guy and he found a burnt wire connecting to the compressor. He said that was the problem and that's why the start caps kept breaking and there was nothing wrong with the compressor.

We called the first company again, ARS, to dispute the money we paid them to fix the AC unit. They went up there and hooked up so the compressor would turn on without the start capacitor. They said it was pulling 93 amps and the compressor was bad because it wouldn't start up without the start capacitor. They said there was nothing wrong with their first diagnosis, therefore, they will not give us our money back.

Do you think there's really something wrong with the compressor? 93 amps is a lot and my neighbor says there could be a thermal shut off on the compressor preventing it to start up when connected without the start cap.
 
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Old 09-04-09, 06:44 AM
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And the company would not honor the parts warranty unless we pay them an extra $600 to clean the coils and the ducts
You were scammed

he found a burnt wire connecting to the compressor. He said that was the problem and that's why the start caps kept breaking and there was nothing wrong
very possible

They said it was pulling 93 amps and the compressor was bad because it wouldn't start up without the start capacitor.
compressor will not start without a capacitor

they will not give us our money back
if you paid by credit card cancel charge if by check call your bank for stop payment. Report them to thre BBB and anyone else you can think of. I would also call Trane direct and let them know whats going on.

Cut your losses with that company and have a reputable HVAC contractor go over the system
 

Last edited by dun11; 09-04-09 at 06:46 AM. Reason: forgot something
 

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