Start capacitor price

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Old 08-23-17, 01:22 PM
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Start capacitor price

I know this question is in hindsight. Last Sunday evening, my 96 year old mother called to say air conditioner wasn't working. At the time the temp in Indiana was in upper 80's. We knew that being an after hour weekend call the fee would be on the high side, however, it needed to be fixed. The service call was acceptable, but the part used which was a 30/5 start capacitor (don't have exact part number) was $437.00. I understand the cost of being in business but that price seemed high. Any input would be appreciated.
 
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Old 08-23-17, 02:09 PM
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You won't want to hear this, but a 30/5 mfd, 370V capacitor on Amazon.com is between $11.50 and $16, depending upon brand. Today's capacitors just don't seem to last, many needing replacement after a few years (my 25 year old A/C unit is still running on the original capacitor). You might want to order a spare to have on hand for when it goes again. They are very easy to replace.
 
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Old 08-23-17, 02:17 PM
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It took less than five minutes to replace it. I understand that the customer is at the mercy, however, that kind of pricing seems seems way out of line.
 
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Old 08-23-17, 03:16 PM
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An after hours or weekend service call is billed at premium time. That being said.... I would say the price you were charged is out of line.

Where you not given any estimate.... even for the call itself ?
 
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Old 08-23-17, 04:15 PM
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Yes, service call estimate was given when contact was originally made with company. Service tech did advise price of capacitor before installation, but at that time had no idea what going price of a capacitor was.
 
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Old 08-23-17, 04:24 PM
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Since the service tech acted appropriately..... you'd need to call the office and speak to the manager or service advisor and ask them to explain the bill.

Explain to them you are troubled by the extremely high price on the capacitor.
 
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Old 08-23-17, 08:34 PM
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Something is wrong or someone made a mistake. There is absolutely no way the cap alone would cost that much. I've seen where people paid $40-50 and didn't like it, never over $400!
What was the total bill?
 
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Old 08-23-17, 08:37 PM
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I believe $437 is the total bill.
 
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Old 08-23-17, 10:54 PM
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I believe $437 is the total bill.
That's not what HE said. (To turn around the old "That's what SHE said!" line.)

The service call was acceptable, but the part used which was a 30/5 start capacitor (don't have exact part number) was $437.00.
Also, see post 5. Looks like service call and part were being talked about separately.
 
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Old 08-24-17, 04:25 AM
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159 service call
437 for 30/5 capacitor
603.95 ttl

I observed work done and capacitor is same as ones pictured I've looked at.
 
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Old 08-24-17, 09:54 AM
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That is an outright rip-off.

It doesn't make sense...... $159 is right for the service call. Why would they be gouging x10 on parts ? Like I mentioned.... a call to management is in order.
 
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Old 08-24-17, 10:42 AM
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Call the shop and ask for at least $300 refund. If they don't refund the money, tell them you will call local TV station to disclose all the details. Local TV station will love to have this type of story for their 6 o'clock news.
 
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