newby here - we have oil burner w three zones and one zone not operating


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Old 01-22-14, 09:33 AM
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oil furnace one of 3 zones not working

one of our zone is not working. when we turn on at thermostat you hear the click but when we go down to furnace the red zone light is not coming on. the other two zones work and the little red lights come on and the furnace fires up.
 
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Old 01-22-14, 09:54 AM
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Calling this a 'furnace'... I believe you have a hot water system, we call them 'boilers', not furnaces...

Need more info.

Where are these 'little red lights'? On what component?

What type of zone valves do you have? make/model

Make/model of boiler might be helpful also.
 
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Old 01-23-14, 06:22 AM
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newby here - we have oil burner w three zones and one zone not operating

we changed the batteries in the thermostat and you do hear the click when setting temperature above what the temperature is but it's not activating the furnace.
there are three small red lights on the box for each zone and the zone for the kitchen will not come on. The furnace does not kick on either. Is this an electrical issue?
 
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Old 01-23-14, 09:19 AM
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Please don't start a new thread every time you reply. Please "Reply to Thread".

I've merged your new thread with the previous one which includes my answer...

Please answer my questions in previous post.

three small red lights on the box for each zone
You need to tell us what this 'box' is. Make and model...

Is it an 'electrical issue' ? I suppose in a way it is. It sounds to me as if the your zone valve endswitch is not making contact and signaling the boiler to fire.
 
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Old 01-24-14, 07:19 AM
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thank you so much for your help and i apologize for the duplicate threads - didnt think i did it right the first time - the system is weil mclain gold

i sent you pics of our system if you need additional information, please let me know
 
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Old 01-24-14, 09:08 AM
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OK, forget what I said previously about 'zone valve' and 'endswitch' because you don't have them. Your system has individual pumps for each zone instead of zone valves...

When thermostat calls for heat, and the LED does not light on the Taco SR 502 panel, it indicates that the problem can be anywhere between the thermostat and the Taco panel.

Do you own and know how to use a multimeter? There are some checks I can have you do if so...

Slide the cover off the Taco panel...

Best to SHUT THE POWER OFF before removing the cover as there is 120 VAC EXPOSED INSIDE! You can be ELECTROCUTED if you touch the wrong thing with the power turned on!

You will see a row of these (click link to view):

Taco Circulator Relay Replacement Relay Head - 24 Volt - SR024-001RP

First make sure they are all firmly seated in their sockets.

If they ARE, then determine which one of the zones is not working and put a mark on that 'cube relay' so you know where it originally was. Gently pull it from it's socket.

Swap this cube relay for another one that you know is working.

If the problem FOLLOWS the marked cube relay, you need a new cube relay.

If it does NOT FOLLOW the marked relay, there is something else going on and will require further troubleshooting.
 
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Old 01-25-14, 07:01 AM
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thank you - i uploaded a pic of the inside and the thermostat just in case they would be helpful to you. i took out and switched the two taco circulator units but nothing changed.

also, this zone would occasionally go out on us over the past couple of years and if i powered down the whole system and turned it back on the zone would kick on - not sure if that helps at all.

appreciate all of your help!
 
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Old 01-25-14, 07:10 AM
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forgot to include - my brother has a multimeter and can help us
 
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Old 01-25-14, 08:08 AM
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OK, there's still something I'm not clear on.

Your taco panel is controlling only TWO of the THREE circulator pumps (zones).

The THIRD red LED on that panel is NOT functional, it should never light.

This means that one of the pumps is being controlled by another control.

Now we need to figure out how your system is wired, and exactly which zone is not working.

Might get confusing... bear with me:

TWO of the thermostats are connected to the Taco panel. Do you know which two? If so, operate those and note if this causes the two RED LED closest to the GREEN LED to light and start the associated pumps and deliver heat to the correct zones.

The OTHER thermostat... where does that thermostat wire connect in the system?

Is that the one that is not working properly?
 
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Old 01-25-14, 10:29 AM
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the two red lights closest to the green do come on when we turn on the two zones that work

i cant figure out where the wiring for the third zone runs into this unit

the wiring for the three zone come out of the two electrical boxes to the green taco units - the two lines on the grey box go out to two green taco units and the right side on the service switch box goes out to the third green taco unit.

hope that helps thank you
 
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Old 01-25-14, 10:38 AM
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ok sorry about this but after review and shutting all zones off we just realized this is not a wiring issue - the second red light that is working is the light for the zone that is not working - we thought all three lights would light up
 
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Old 01-25-14, 10:53 AM
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Confused again...

Let's recap:

Where is the THIRD THERMOSTAT wire? What is it going to?

You are saying now that the zone that is NOT working is the SECOND zone on the Taco panel, but that the LED for that zone IS lighting when that thermostat is calling for heat?

Does the PUMP for that second zone that is not working on the Taco panel run when the thermostat calls for heat?
 
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Old 01-25-14, 11:11 AM
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yes the zone that is not working is the second zone on the taco panel and it does light up when calling for heat
we turned off the thermostat and light goes out - left it off for a couple of minutes and turned thermostat back on the light comes on but nothing else is kicking in that I can hear
 
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Old 01-25-14, 11:32 AM
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thank you so much for your help

the pump is not working for zone 2

turned on zone 1 and can hear the pump running

do we replace the cartridge in the taco pump?
 
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Old 01-25-14, 11:36 AM
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nothing else is kicking in that I can hear
How about 'feel'?

If you put your fingers lightly on the pumps, can you feel a slight vibration?

In other words, be certain that nothing is happening.

Ask your brother to set his multimeter to read 120 AC volts and and CAREFULLY ! so as not to get zapped by high voltage, measure the voltage at the TACO panel on the " H and N " terminals for the pump that should run when that zone calls for heat.

Tell him not to be concerned that there is no wire on the N terminal... it will still read 120 VAC if the taco panel is working properly.

Compare to the OTHER zone that IS working properly if there is any question.

If you DO see 120 VAC at the non-working zone H and N terminals when there is a call for heat, AND the associated pump does NOT RUN, then you need to follow further...
 
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Old 01-25-14, 11:43 AM
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do we replace the cartridge in the taco pump?
No, not yet.

Need to determine if the pump is getting power first.

If you do NOT see 120VAC at the pump terminals on the Taco panel, then the problem is in the Taco panel. You might try swapping those relays again since the first time there might have been some confusion...

Following the above test, since you know which pump should be running, and IF you DO have 120VAC at the pump terminals on the Taco panel, the next thing to check is if that power is actually getting to the pump.

Slide the cover off the electric box on the pump and measure for 120VAC at the pump.

If you have 120VAC out of the Taco panel, you should also have it at the pump.

If you DO have power to the pump and it still does not run, then yes, the problem is with the pump.

If you do NOT have power to the pump, then the problem is inside one of those electric boxes on the front of the boiler, a loose wire nut or something.
 
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Old 01-25-14, 11:44 AM
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thanks again
turned off the other zones to check it out

when the red light clicks on there isn't any sound or vibration at all in the pump - just silence

brother will probably come over tomorrow and check out the voltage stuff
 
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Old 01-25-14, 11:49 AM
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OK good... let us know what you find out!
 
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Old 01-26-14, 08:52 AM
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NJ Trooper
thank you so much for your patience and your assistance.
we didn't need to wait for the multimeter - found a loose red wire inside the gray switch box.
the switch itself was cracked and replaced it and we are all set
this site is great! thanks again
 
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Old 01-26-14, 09:07 AM
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Good going!

I'm not a big fan of the 99 cent 'grab box' wall switches. For stuff like this I usually spend the couple extra bucks and buy the heavy duty ones... that are clearly rated for at least 15 Amps.

But that one will work until it cracks... in how many years?
 
 

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