Activating existing phone jacks

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Old 02-21-03, 11:11 AM
flash80
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Activating existing phone jacks

I have two phone jacks in my house that do not work. It is a brand new house.

I unscrewed the jack plate and found that the non-operational jacks are both wired.

I then went outside to the phone company box and opened it up. It looks as if only one of the wires is attached, and only the red and green wires.

The wiring is a thick blue wiring with a number of wiring pairs coming out of assorted different wires. I think it is "cat 5" wiring, but I could not make out exactly what it says on the wires.

There are a number of these blue wires running into the box, but only one is attacehd and I cannot find the ends of the others. I can tell that the various wires have different serial numbers on them, so I think they are different lines.


QUESTIONS:

1) If I look at the serial number behind the jack plate and match it to the one in the outside box, will that tell me which line is running to which jack? i.e. are these numbers reliable to identify what runs where?


2) What do I need to hook up to get these jacks to work? It seems as if I need to identify which cat 5 wire runs to wich jack and then attach the red and green wires from each cat5 to the outside box. Where do i attach them? There are a number of placaes they could be attached. Do I attach them tot eh same screws wehre the working jacks are attached?

3) None of the cat 5 wires have an end to them that I can find. They all appear to run under the box and are stuck down there, but are not attached inside the box. Is it possible that the phone company attched them in some way so the homeowner could not figure it out themselves? Should I pull on these wires? Cut them? What shoud the ends look like.


thanks for any advice you can provide.
 
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Old 02-21-03, 12:14 PM
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<QUOTE>I then went outside to the phone company box and opened it up. It looks as if only one of the wires is attached, and only the red and green wires. </QUOTE>

At this same box, inside their is a plug in just like the ones in your home. Take a known working phone and plug it in that jack (remove the one there first). This will determine if you even have service to your home.

The red & green wires are what you need connected for telephone service in most areas, the yellow and black being for second telephone numbers or dsl (in some areas).

Are these the only two jacks in the home or are there more (how many) but some work and these two don't?

Post back with what you find and we can go from there.

Kay
 
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Old 02-21-03, 12:37 PM
flash80
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Jacks

Kaybryd,

Thanks for the reply.

There are at least 4 jacks in the house. 2 work and two don't so I knwo I have service.

a the outside box there are 3 of the jacks that you mention with a cord plugged into each. The first one is labled with my phone number.

The second two have no lables. I'm not at home right now so I can't check if they work.
 
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Old 02-21-03, 01:42 PM
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My husband is also at work right now, but when he gets off work he's going to look at your post and see what he can determine. I'm not cat5 or phone specialist, but do try to listen when he talks to me about it.

Either he or I will post back, but since he's usually not off work until late at night someone else may be able to help you by then.

Kay
 
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Old 02-21-03, 02:02 PM
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Ok, if you have red/green pair in the cable, it's not Cat5. Cat5 will have blue/white - orange/white - green/white - brown/white conductors.

Now, back to your problem. First of all, <i>don't cut any wires just yet - don't pull hard on them either (if at all).</i> Where do these wires come from? Where do they terminate (or return)? I know you said they go under the box, but from where an to where?

The serial # is not going to help, it's probably all from the same roll anyway. I'm not real sure what you're seeing is a serial number, probably a length (foot number) marking.

If I'm not mistaken, the phone company is supposed to make sure the phones are working properly and connect the lines outside, but recently this has changed, so I'm not real sure they are responsible for anything more than getting a line to the NID.

If you can find the right wire runs for each jack, you can just hook them up at the same terminals in the NID (red/green.)

One thing you may want to check is whether the red/green at the non-working jacks are connected to the red/green terminals on the jack itself. If not that could very well be your problem, just change the wires to the red/green terminals.

Another thing about phones: many times the wire is run in series. In other words, one wire services all the jacks in the house. So if one jack gets disconnected the rest could be affected. I have a feeling this may be your problem, since you have more than one jack not working. Check all your jacks to see how many wires run to each. If you see one that has 2 wires in it, but one is disconnected, that's probably your problem. Connect the red/green from that wire to the red/green on that jack and check your jacks again.

Some trivial things: make sure you're using a working phone to check the jack. Make sure you are using a good wire from the jack to the phone. Little things like that are much easier to check than pulling jacks out of the wall and tracking down phone lines.

Good luck! Let us know how it turns out, or if you have more quesitons.
 
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Old 02-21-03, 02:35 PM
flash80
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Thansk very much for the replies.

I'll have to take a closer look tonight. I only took a quick look in the dark last night, but I could swear the casing for the wiring says "cat 5" on it. Oh well.

I will follow your advice and see if I can figure out the problem.

thanks
 
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Old 02-21-03, 06:42 PM
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email from my hubby:

if worse comes to worse, he may have to go into the attic and track the wires. it may be something as simple as a squirrel or something chewing through the wires. but if he does have to track them, it would be much simpler if he had a partner to work with, i.e., friend or sympathizing party, to help while he's in the attic. it's possible the jacks have been damaged, but the chances of this happening are pretty remote. my guess is that the previous owner had dsl or a second line run by the phone company and sometime afterward had it disconnected. that would explain the unattached wiring on the box side. it's probably a matter of just hooking the wires up into the same position as the other ones. hate to give advice when i'm not there to look into the situation myself.

***since you are the first owner of the house then the dsl deal wouldn't be an issue since they don't install that unless you ask for it.

Kay
 
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