Problem with cable


  #1  
Old 04-17-04, 06:11 AM
Starscream
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Problem with cable

We've been having a problem with our cable for about a year. We have a rolling line from the bottom to the top of out picture. Only on the low channels. Now we've called the cable company on 20 different occasions and each time they've tried something new. At first they were replacing our wiring then replacing what I believe they called "amps" in the neighborhood. None of it worked. They've basically called my wife a liar for continuing to call about the problem. They finally sent someone else out and they said it was a problem with our ground. On one of their last visits we came home to them in our yard and when we got inside the house the lines were gone. They said they shook the ground wire outside and that may have solved it. Well, the lines returned in recent days. They had our power company come out and check the ground wire and they OKed it. Now they're saying the problem is in our wiring and it's basically our problem. One of the technicians said there is a low voltage on their cable coming from our wiring and that maybe when they unhooked it that it released the voltage that had "built up" and then it built up again and the line came back. I need some advice on what to do. Please help me. This company has not been fair with us. Any advice will be appreciated.
 
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Old 04-17-04, 05:12 PM
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Call in a professional and have them look at it - someone that knows what they are talking about. Have them test all the lines, test the jacks, test the connections, etc. If they find that it is something the Cable Co. should fix - take them to small claims court. You probably won't get much out of it, but it's worth a try.

At least try to recover your losses for having to hire a professional.

If they find that it's not the Cable Co's problem - pay them to fix it and move on.

You could also check with the FCC to see what they say about it - not sure if the Cable Co. really has any responsibility in the matter (unless it's on their side.)

Good luck!
 
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Old 04-17-04, 07:17 PM
C
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One of the technicians said there is a low voltage on their cable coming from our wiring and that maybe when they unhooked it that it released the voltage that had "built up" and then it built up again and the line came back.
I am still laughing over this absurdity.
 
  #4  
Old 04-17-04, 07:46 PM
Starscream
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Originally posted by chfite
I am still laughing over this absurdity.
That's not even possible is it?
 
  #5  
Old 04-18-04, 08:59 PM
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Not sure if you have gone through the basics but have you tested with only one TV hooked up or bring in a friends TV to check? If not, check it!

If your renting a box from your cable company, take if out and connect it directly to the TV to eliminate the cable box.

If you still have problem, take a TV to where the cable companies line enters your home and connect it in there. What I mean is to terminate the cable companies line directly into your TV where it enters. If the problem is still there, then it's something on the outside of your home, which , I would think, mean's it's up to the cable company to fix.

If the cable company won't fix it and you've determined the problem is outside the house, I'd file a complaint with the FCC and the states PUC. I'd think, until the line enters your home, it's the cable companies responsability like a phone line.

Good Luck to you!!
 
  #6  
Old 04-18-04, 09:42 PM
Starscream
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Thanks for the suggestions crabjoe. I have eliminated the box as the problem. Also, it happens on all the TVs. 3 in all. And they're all over the house. I'll try hooking it straight in from the cable coming to the house and see if that works. Thanks again bro. I'll keep ya posted.
 
 

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