Why isn't my cable modem working?


Old 04-09-05, 09:41 PM
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Question Why isn't my cable modem working?

Hello! I am a newly registered member and new to this forum, so my apologies if this type of thing has been addressed before.

Several months ago, I hooked my cable modem up to a cable jack in the room in my basement (which was finished by the original owner) and was connecting fine to the internet. Earlier this week, it stopped registering a connection no matter what I did (unplugging the power and plugging it back in, etc.). When I move it to any other cable jack in the house, it works fine.

I took the face plate off the jack in the basement and couldn't see anything clearly wrong with the cable connecting to the faceplate. Any suggestions on what to do next? Just call the cable company and have them run a new cable from outside into that basement room?

Thanks in advance for your feedback!
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Old 04-10-05, 06:16 AM
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have you tried it a a diffrent cable connection ?

have you taken the modem out to the demark and tried it there ?

have you tried a TV on the cable connection the modem is now on?

have you called cable company tech support ? what do they say ?

your modem or theirs ?

modems do go bad

could be lots of things , not necessarly bad cable .
Old 04-10-05, 06:21 AM
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re read your post see it works elswhere

it the cable was run by the previos owner then I would suspect poor connections on the cable

you say you took the jack off in the basement and it llooks fine

have you looked at the other end of the cable ?

could be the cable is damaged somewhere

have you talekd to the cable company part of our service includes maintnce on inside cable

you may get it fixed for free
Old 04-10-05, 12:15 PM
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Thanks for the response!

Unfortunately I can't find the other end of the cable, because I believe it is behind the wall and under the floor above. So it is very possible that the cable is damaged somewhere.

I will call the cable company tomorrow - not sure if they'll service the inside cable if it was not installed by them, but I'll find out.

Thanks again!
Old 04-14-05, 07:01 PM
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how many cable jacks do you have? did you find the splitters feeding the different locations?.. may be in the attic?.. or the garage?.. probably the coax connector came off one end of the cable.. or a broken dialectric..
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