Damaged Modem


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Old 11-07-06, 07:39 PM
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Damaged Modem

Recently went "wireless" with my DSL ATT/Yahoo internet service using AT&T's 2Wire card in my laptop computer. Could not maintain a reliable connection (repeatedly connected/disconnected) so they sent me a new modem, saying they could see it was getting a lot of errors. New modem acted same way and now they are saying I actually damaged both modems by getting the modem too close to my computer or some other electronic device like my wireless phone. Nowhere did I see that written in set-up instructions, nor have I ever heard that warning. Has anyone else ever heard of the possibility of permanent damage occurring to a modem in this way?
 
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Old 11-08-06, 09:55 AM
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I've never heard of permanant damage this way. However, if you have a 2.4ghz phone, it can cause interfereance and the problems you mention. That's why I only use 900mhz or 5.8ghz phones when I'm using my wireless on my laptop.
 
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Old 11-08-06, 10:26 AM
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difficult to believe

That story is really difficult to believe ... I'd much sooner believe that ignorant tech support made up a story based on the little bit of knowledge that such devices can cause interference.

Assuming you are seeing interference, it's nothing permanent: just try separating the pieces, or turning them off one at a time to see if everything else works. You may have to turn down the transmitter on your wireless cards and router or separate them a bit.

I did run into that once: with the laptop right next to the wireless router I'd see a lot of errors unless I turned down the power on the transmitters.
 
 

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