is the phone line problem mine

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Old 04-25-08, 03:49 AM
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is the phone line problem mine

Hi,

I have recently had building work done outside.
I have also done a little DIY which involved moving the phone cable inside.

The phone line went dead and so I thought it was my old wires so I replaced the phone cable but still no joy.

the phone company are going to charge 99 call out and 45 /hour on top if the problem is at my end so is there any way if I can tell if the problem is at my end.

If it is outside my wall then the builders will pay to have it fixed so I only need to know that my wires internally are OK.

BUT I am a complete novice (but not an idiot) in this arena.
Any guidance really gratefully received. I have amultimeter but nothing else testing tool wise.

Cheers,

Paul
 
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Old 04-25-08, 04:44 AM
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go to the building entrance point and disconnect the phone wires , install a temporary jack and phone and test there

if it works there then its your problem if its dead there then its the phone company's problem
 
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Old 04-25-08, 05:41 AM
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great that is really helpful thankyou.

Could you clarify exactly what a temporary jack is?

Is this something I need to get hold of especially or is it just installing a phone socket there temporarily to test.

Probably a dumb question.

Cheers,

Paul
 
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Old 04-25-08, 06:53 AM
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just a regular jack that you install on a temporary basis

what you want to do is isolate the inside wiring to confirm that you have service to the building

so disconnect the wiring where it enters the bldg install a jack and a phone and test .

from your "cheers" and prices in pounds I assume you are not in the us so I'm not sure what the telephone company installs as a demarc in your part of the world
 
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Old 04-26-08, 07:43 AM
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Thanks frightfully much old bean.


No your are quite correct that I'm not from 'over the water
 
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