I have a multi-function printer on which the fax quit working. I suspected my phone company had gone digital and the printer guide clearly stated fax would not work on digital line. Bottom line I bought new printer that is supposed to work I tried to fax something last night and got same communication error msg I was getting previously. Have been looking on line for a slolution. Will a DSL filter allow the anolog fax to work on the digital line? I tried to fax to the new machine this morning from work and it appeared to receive the fax ok. Is this a digital/analog problem or have i done something wrong in setup? Sorry for muliple questions in one post!

 

If you sent a fax and the printer recieved it, then its a set up error in sending the fax. Yes you cant send over digital line. You dont want a DSL filter on that line and it will not change anything from dig to ana.....

Mike NJ

 

HP printers are designed specifically for use with traditional analog phone services. If
you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might
need to use digital-to-analog filters or converters when setting up the printer for faxing.

 

What type of error message are you receiving from the fax machine?

Did you order a digital line from the phone company, or have another reason to believe that they switched your line to digital? They would switch your service to a digital line without reason (typically).

Do you have DSL service, and do you have a DSL filter on the line to your fax?

When you tried from work, did you take the same machine to your workplace and send a fax using it, or was it still at home and you sent a fax to it from your work fax?

 

i agree never heard of a digital line unless its dsl if so a filter should be placed between the fax machine and the jack to isolate the dsl who is your provider

 

I too have a multifunction Hp that won't work on my cable company's digital line. Best Buy has no idea what filter. Moreover, Best Buy was totally unaware of this problem. What filter???