Phones won't ring from a particular jack
#1
04-13-20, 07:34 PM
Phones won't ring from a particular jack
I have an old Panasonic Intercom Phone system in my house. Regarding one particular phone jack - whichever phone I hook up to it won't ring. The same phone rings fine on different jacks. Opened up the jack and looked at wires - nothing noticeable. Replaced it with a different jack and same issue persists.
Jack wiring consists of 4 wires Blue with white, White with blu, Orange with white & White with orange.
Any ideas?
Jack wiring consists of 4 wires Blue with white, White with blu, Orange with white & White with orange.
Any ideas?
#2
04-14-20, 05:37 AM
Group Moderator
My guess is either a broken wire somewhere. It also could be the wire is disconnected at the other end where it originates.
It's also possible that jack is wired incorrectly. A phone line takes two wires but most jacks use four. If two of those four wires are crossed the phone will not work.
It's also possible that jack is wired incorrectly. A phone line takes two wires but most jacks use four. If two of those four wires are crossed the phone will not work.
#3
04-14-20, 10:09 AM
Group Moderator
Is this a phone system where multiple phones are controlled by a common control unit ?
It may have a bad channel/port OR that port is programmed not to ring.
Make sure the NRS (night ring service) button is not in.
It may have a bad channel/port OR that port is programmed not to ring.
Make sure the NRS (night ring service) button is not in.
#4
04-14-20, 07:28 PM
The system model is a Panasonic Electronic Modular Switching System KX-61610
I believe it is as you say - multiple phones controlled by a common control unit in the basement. Tons of wires going into the main unit.
I doubt it has anything to do with a NRS since the same phone will ring on a different jack
I believe it is as you say - multiple phones controlled by a common control unit in the basement. Tons of wires going into the main unit.
I doubt it has anything to do with a NRS since the same phone will ring on a different jack
#7
04-15-20, 04:38 PM
Group Moderator
Ok...... by default that system is 6 C.O. lines x 16 Extensions.
You probably aren't using all 16 extension ports. Move the problem plug to a new port on the system.
You probably aren't using all 16 extension ports. Move the problem plug to a new port on the system.
