Phones won't ring from a particular jack


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Old 04-13-20, 07:34 PM
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Phones won't ring from a particular jack

I have an old Panasonic Intercom Phone system in my house. Regarding one particular phone jack - whichever phone I hook up to it won't ring. The same phone rings fine on different jacks. Opened up the jack and looked at wires - nothing noticeable. Replaced it with a different jack and same issue persists.
Jack wiring consists of 4 wires Blue with white, White with blu, Orange with white & White with orange.

Any ideas?
 
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Old 04-14-20, 05:37 AM
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My guess is either a broken wire somewhere. It also could be the wire is disconnected at the other end where it originates.

It's also possible that jack is wired incorrectly. A phone line takes two wires but most jacks use four. If two of those four wires are crossed the phone will not work.
 
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Old 04-14-20, 10:09 AM
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Is this a phone system where multiple phones are controlled by a common control unit ?
It may have a bad channel/port OR that port is programmed not to ring.

Make sure the NRS (night ring service) button is not in.
 
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Old 04-14-20, 07:28 PM
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The system model is a Panasonic Electronic Modular Switching System KX-61610
I believe it is as you say - multiple phones controlled by a common control unit in the basement. Tons of wires going into the main unit.
I doubt it has anything to do with a NRS since the same phone will ring on a different jack
 
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Old 04-14-20, 07:38 PM
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Is that Panasonic KX-T61610 ?
 
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Old 04-14-20, 07:51 PM
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Yes it is a Panasonic KX-T61610 - Sorry left out the "T"
 
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Old 04-15-20, 04:38 PM
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Ok...... by default that system is 6 C.O. lines x 16 Extensions.
You probably aren't using all 16 extension ports. Move the problem plug to a new port on the system.
 
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Old 04-15-20, 06:18 PM
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Thanks - I'll give it a try
 
 

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