Trying to be safe

Hello,

I recently purchased the Norton Internet Security package at Walmart for 75 bucks. I installed it, and now I cannot access the internet unless I disable the internet security.

I guess I don't have to wory about anything if I just stay off the internet, right!

I went to the troubleshooting website (unprotected), and tried a few things, but nothing worked.

I tried resetting the programs that the firewall should allow internet access to, but that didn't work.

Prior to the install, I did a full systems scan, and about 20 files were identified as being possible threats. They were all the same/similar type of files used for displaying animated advertissements. So I did not delete them. The threat level in each case was low, but the complexity level to delete each was listed as high.

Any help on how I should proceed from here would be appreciated.
Cheers

 

You need to provide much more information. Do you use dial up? Do you use DSL or cable? Do you have a home network?

You should also try Norton tech support. They should be able to help you.

 

I use cable, and I don't have a network. I'm avoiding calling up the telephone support because they charge a fee. The only free support they offer is on the internet, which I've already tried.

 

What kind of computer you running?anything less then the best computers
might have a hard time running Norton anti virus?

 

hp 1.3 GHz celeron

 

the help page is here:
http://service1.symantec.com/SUPPORT...c=sg#_Section1

Do you see the internet security icon in the system tray? If you do, you disable it from there, and you can access the web? They have really good help pages, and it looks like they cover about everything, including problems not relating to their product. Try all their fixes, and if that doesn't work, uninstall and then reinstall. If that doesn't work, take it back, get your money back, and use the free products listed at the link below.

 

Sorry I can't answer your question. I know nothing about Norton products (on purpose...).

Reasonable advice, however... I can't think of ANY retailer on Earth that will accept back opened software. No one I know of has accepted opened software for nearly a decade. I doubt that's an option.

Chris

 

OK, here's my 2 cents. I have the program and I had to make sure that in, the option: personal firewall/configure, do you have microsoft windows explorer set to automatic? Category set at Multiple? Hope that helps. Let us know how it's going! Good luck.