PC restarts on its own


Old 05-08-05, 11:00 PM
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PC restarts on its own

My computer sometimes shuts down and restarts itself. This has occurred regardless whether I'm on the internet or not. I'm running windows XP and have a DSL connection.

Upon restarting, a popup appears. I have the option to send a report to Microsoft or not. I've been selecting "do not send". The last time this happened, I chose to send the report. Microsoft came back with a solution found: http://updates.visualnetworks.com

I know this solution comes from Microsoft so it is probably safe to go to http://updates.visualnetworks.com and download, right? I am leary about downloading stuff from strange places. Is this a normal process?
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Old 05-09-05, 04:49 AM
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do send the report, you might need a patch for the update
Old 05-09-05, 05:29 AM
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Check all your fans. Also take the cover off and see how thick the layer of dist is on everything. Overheating can cause shutdown problems.
Old 05-09-05, 07:09 PM
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do you have Visual IP InSight software? thats what the patch is for.
Old 05-10-05, 03:16 AM
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I guess I do have Visual IP Insight software. It did not show up in the program files. But when I did a search, it popped up in the program files in the SBC folder, which is my DSL provider.

I could go for days without the PC restarting itself and then it may do it 3 times in an hour. So is the fix to download the patch from the site Microsoft recommends?

Should I always go to the sites that Microsoft recommends when it finds a solution to my problems and download the patch?

Sorry but I'm still green to this PC stuff.
Old 05-10-05, 05:50 AM
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It is the company that made the software... who else are you going to get the update from?

Go ahead and patch it. You should be fine
Old 05-19-05, 03:43 PM
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I used to have an "Emachine" that did the same thing (rebooted intermittently with no apparent pattern) - turns out it was overclocked from the factory. I slowed down the CPU (this was back when you had actual dipswitches on the MOBO to do it) and that fixed the problem permanently.
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