...since you folks are a tech-savvy lot, let me run an issue by you to see if MSN and Verizon were correct when they called it "normal" and "unresolvable".
I have Verizon with MSN DSL as my ISP at home, so when I use email at home, sent items go to a folder on my computer's hard drive, while the inbox is stored on MSN's server. When I access email by going to hotmail.com (usually when I'm away from home, but I can do it at home as well), I can't see the sent item folder that's in my computer, but I can view a sent item folder on MSN's server, and I can check a box in every email I send that will save a copy in this sent items folder. The issue is that the CONTENTS of this sent items folder (the one on MSN's server) are not visible to me at home, even though the folder itself is. Other folders on MSN's server, like inbox and other folders that I created---of received messages but not sent ones---- are all visible to me at home, just not sent items. When I first started troubleshooting this issue with Verizon, there were a handful of sent messages that DID appear in the MSN sent items folder, both on hotmail.com and at home, but when I couldn't figure out what differentiated them from the dozens of sent messages that DID NOT show up at home, I deleted them. The Verizon tech thought it was an MSN issue, and MSN techs tried two or three different fixes before referring the problem "up the MSN ladder" and ultimately telling me that it is normal (??then why did they try to help me fix it???). Can anyone else tell me if this situation is the same for you? Thanks.

 

When I use hotmail, I use it as webmail. I don't save messages to my computer. Therefore, everything is on the hotmail server. I can see it from any computer that I have used, so I fail to see how yours are stored on your computer. I must be doing something differently.

 

It's beacuse "Verizon Online DSL with MSN" is my ISP. If MSN is your ISP, your start button has an app. that's simply "E-mail", and when you send email from there, the sent messages go into a folder on your computer (see screen print here:* )
I guess I need to see if anyone else with MSN as ISP has my issue (or doesn't).

 

are you using outlook or outlook express at home?
i know when i use outlook or thunderbird, or whatever, it stores sent on my computer when sent from my computer, and is not accessable on the cox server itself, which has a sent folder also. it all depends on whether you are actually on your isp server, or going "through" the isp server when sending mail.
you could always try doing a "cc" to yourself at your isp name email. if that works, you could set up a rule to do that everytime you "send" from your computer.

 

I'm not using Outlook or Outlook Express, just the MSN Browser provided by my ISP (see screen print in post 3). Regarding YOUR setup, when you're at home, can you see the Sent Items folder that IS on the cox server? THAT's a fair example of what I'm trying to accomplish.

 

when i use a browser and access the cox server directly(web mail) i can see what is there,but not the folders "I" set up through outlook or thunderbird.

if i "send" through outlook or thunderbird, i cannot see them if i access cox directly(web mail) with my browser.

if i "send" directly from cox, i dont think i can see it when using outlook or thunderbird.

might have to experiment to be sure.