RED x's

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Old 12-11-05, 11:52 AM
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RED x's

I thought I had written this up once but can't seem to find it, so.... My cousin in Las Vegas is dial up to AOL... she as lately gets red x's instead of pictures, and constantly gets this message: " Action Cancelled - Page not able to be displayed."... since its AOL, I have no idea where to look for security settings, and it sure sounds as if they are set to high... also asked her about a firewall or something like Zone Alarm, but none... any ideas from anyone out there that may have run across this in the past?... thanks ahead..
 
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Old 12-11-05, 12:03 PM
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read here:
http://help.aol.com/help/siteLoginUr...g=en&locale=us

common problem for aol.
 
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Old 12-11-05, 05:24 PM
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nope.. happens 90% of the time, and she waits and waits.. the server or computer at the other end never updates.. once a red x, always a red x...
 
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Old 12-11-05, 08:32 PM
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i dont know what you saw at the link, it is different now than it was,but here is what it said:

You may receive the message "Navigation action cancelled" for any one of several reasons. After trying the first solution, check to see if you can access the Web page. If you still receive the message, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of Microsoft® Windows® is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.

Solutions

* Run an AOL® Auto Fix
* Clear the Internet Explorer Cache and Rebuild the AOL® Adapter
* Repair Internet Explorer
* Close Other Programs



Run an AOL Auto Fix

The AOL® software can help you automatically fix many common problems or errors with AOL Auto Fix. Your AOL software comes bundled with advanced technology to make it easy to repair the most common errors that prevent you from getting the most out of your AOL® membership. Just start an Auto Fix to have the AOL® service automatically go through steps to repair your software and optimize your AOL® experience.

To run an AOL Auto Fix:
1. Go to AOL® Keyword: Fix It.
2. Click the Problems with the AOL Web Browser link.
3. Follow the simple instructions to complete the repairs.

The Auto Fix will:
1. Delete the temporary Internet files.
2. Rebuild the AOL Adapter.
3. Repair Internet Explorer.



Clear the Internet Explorer Cache and Rebuild the AOL® Adapter

When you browse the Web, graphics and text are downloaded to your computer. These files are known as temporary Internet files and are stored in the browser cache. Eventually these files may become damaged and cause pages to load incorrectly, or they may just build up and need to be cleared out. The AOL software uses the AOL Adapter to access the Internet. Sometimes this adapter gets damaged and rebuilding it restores access to the Web.

Note: Depending on the number of stored files, clearing the cache may take a few minutes.

To clear the Internet Explorer cache and rebuild the AOL Adapter:
1. Close the AOL software.
2. Click the Start button, select Programs or All Programs, select America Online, then click AOL System Information.
3. Click the OK button.
3. Click the Utilities tab.
4. Click the Clear button.
5. In the AOL Utilities section, next to AOL Adapter, click the Rebuild button.
7. Click the OK button.
8. Click the Close button.
9. Restart the computer and launch the AOL software again. The AOL Adapter will rebuild automatically.



Repair Internet Explorer

There is a repair utility for the Internet Explorer (IE) on your computer that can repair or replace damaged IE files.

Note: This utility is not available if you are running Windows XP.

To repair Internet Explorer:
1. Sign off and close out of the AOL software, if needed.
2. Click the Start button, select Settings, then click Control Panel.
3. Double-click the Add/Remove Programs icon.
4. Click either Microsoft Internet Explorer 6 or Internet Explorer 5 and Internet Tools to highlight it.
5. Click the Add/Remove or Change/Remove button.
6. Click the Repair Internet Explorer option to select it.
7. Click the OK button.
8. Click the Yes button.
9. Click the OK button to restart your computer.



Close Other Programs

There may be other programs running that conflict with or use the resources the AOL software needs to run.

Note: These steps will close other programs until you restart your computer. To keep programs from starting, please contact your computer manufacturer.

To close other programs:
If using Windows XP and Windows 2000:
1. Right-click a blank area on the Windows taskbar, then click Task Manager.
2. On the Applications tab, click the End Task button until there are no programs listed. If you receive an "End Program" message, click the End Now button.
3. Click the X in the upper right corner to close the Task Manager window.


If using Windows 98 and Windows Me:
1. Hold down the Ctrl and Alt keys on your keyboard, then tap the Delete key once. The Close Program window will open.
2. Click a program other than Explorer or SysTray to highlight it, then click the End Task button. The Close Program window will close automatically. If you receive a message that a program is not responding, click the End Task button.
3. Repeat the steps above until the only programs in the Close Program window are Explorer and SysTray, then click the Cancel button to close the Close Program window.
 
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Old 12-14-05, 11:11 AM
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Switch her to something other than AOL!
 
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Old 12-17-05, 02:12 PM
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I agree with Polydorus

The problem could likely to be due to the image server(s) timing out because of the slow connection speed with dialup.

You may also suggest that your cousin install Firefox and see if two different browsers have the same problem - that would help eliminate Windows/IE as the problem, which is what the AOL "Fix" seems to suggest.
 
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Old 12-17-05, 02:37 PM
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turned out to be a firewall that she had installed and forgot she had.. found that and blew it away, that opened up the computer again... and, yeah, I hate AOL too... and all the rest of those companies that are traitors to the U.S. citizen...
 
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