HP5850 Printer not detected wirelessly?

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Old 10-05-06, 10:42 PM
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HP5850 Printer not detected wirelessly?

My daughter is away at college and has an HP 5850 wireless printer. She uses a laptop with wireless also. The problem is this. She says that she can't print from the laptop to the printer wirelessly anymore and has to plug the printer directly into the laptop to print. I have not been over to physically look at it yet so I am just asking for ideas or possible causes. I know that when I first set her laptop up for her, the laptop detected the printer and it has been working fine in wireless mode for over a year. If anybody has any troubleshooting ideas or suggestions that I can just have her try before I am able to make a trip to her place would be helpful. Thanks in advance.
 
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Old 10-05-06, 10:57 PM
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What type of laptop is she using (Apple or PC)?
 
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Old 10-06-06, 04:18 PM
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kind of laptop

she is using pc laptop running windows xp
 
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Old 10-06-06, 04:49 PM
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Do you know if her computer is actually able to see the printer on the network?
 
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Old 10-06-06, 05:06 PM
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I don't know. would that be under "view installed printers" in the control panel?
 
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Old 10-06-06, 08:28 PM
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If the printer has already been installed on the machine, it will show up under the installed printers list regardless of whether or not it was functioning properly.

Do you recall, when was the last time she was able to use the printer? Was it on the same laptop? In the same location? Has a software firewall been installed?
 
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Old 10-07-06, 12:08 PM
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I would guess that it is installed because she is printing with it. Just has to plug the cable into laptop instead of it working wirelessly.
 
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