ADD or Remove program error message

Reply

  #1  
Old 02-11-07, 03:01 PM
Member
Thread Starter
Join Date: Nov 2001
Location: North Texas
Posts: 2,345
Received 0 Votes on 0 Posts
ADD or Remove program error message

Hi all the computer is a newer HP just bought before Christmas running windows XP media.
I am trying to uninstall Norton on the add or remove section, However when I click on remove I get a error message that says ( The specified module could not be found) any ideas?
 
Sponsored Links
  #2  
Old 02-11-07, 03:06 PM
AxlMyk's Avatar
Banned. Rule And/Or Policy Violation
Join Date: Dec 2005
Location: Earth
Posts: 889
Received 0 Votes on 0 Posts
You could be in for a whole boatload of fun.. Norton installs itself very deeply into the system.. I had to use Registry Mechanic to get it out..

Try to uninstall in safe mode..
If successful, delete the Norton directory..
After reboot use RM to get rid of registry entries..
See what happens and get back to us here..

There is also some help on the Norton website..
 
  #3  
Old 02-11-07, 09:35 PM
Member
Join Date: Feb 2007
Posts: 10
Received 0 Votes on 0 Posts
Angry

Trying to get rid of Norton is like trying to get rid of herpes. It may go away, but somethings are bound to crop up later. You can try to cover up the symptoms but the damn thing will just keep coming back.


Good Luck.

-8086
CompTIA Member
 
  #4  
Old 02-12-07, 06:05 AM
Member
Thread Starter
Join Date: Nov 2001
Location: North Texas
Posts: 2,345
Received 0 Votes on 0 Posts
OK one more question

Registry Mechanic is that something I can buy or is it someplace in my computer?
Thanks again.
 
  #5  
Old 02-12-07, 06:21 AM
PineCone's Avatar
Member
Join Date: Jan 2006
Location: Eastern US
Posts: 540
Received 0 Votes on 0 Posts
Hi:
I had an exact same issue as yours in the past in terms to removal of Norton.

When the issue came during removing Norton, the Norton-web site popped up in the screen and automatically removed it. In my recollection, however, I tried to remove it two or three times before Norton Removal came to rescue. If it doesn't come to the sreen, try to go to Norton Web-site typing "Norton Removal Tools."

Also, since Norton pre-installed by the HP, try to ask the HP directly how to remove Norton if there is a stubbonness continue. There is 'Live-Chat' in the HP Web-site if you search for 'Customer Care/Contact.'

Like you, my PC is also Windows XP Media Center with Norton pre-installed made by the HP.
 
  #6  
Old 02-12-07, 07:17 AM
Member
Join Date: Feb 2004
Location: Milwaukee
Posts: 146
Received 0 Votes on 0 Posts
Originally Posted by michael van View Post
Hi all the computer is a newer HP just bought before Christmas running windows XP media.
I am trying to uninstall Norton on the add or remove section, However when I click on remove I get a error message that says ( The specified module could not be found) any ideas?
Did you try shutting down Norton first? You have to do that to uninstall.
 
  #7  
Old 02-12-07, 07:33 AM
AxlMyk's Avatar
Banned. Rule And/Or Policy Violation
Join Date: Dec 2005
Location: Earth
Posts: 889
Received 0 Votes on 0 Posts
Registry Mechanic is a program that cleans unused entries from the registry.. I've been using it for many years, and have never had a problem.. It does a very good job.. $30 at http://www.pctools.com/registry-mechanic

You may have to rename the Norton directory before you can delete it.. After renaming, reboot so that the registry entries cannot find the Norton program.. Then you can delete it.. Then use RM to clean the registry..
 
  #8  
Old 02-12-07, 07:43 AM
kchinth's Avatar
Member
Join Date: Feb 2006
Location: Chicago
Posts: 223
Received 0 Votes on 0 Posts
Here is the Norton Removal Tool:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039



And if that doesn't work, here are manual uninstallation instructions:

http://service1.symantec.com/SUPPORT/ent-security.nsf/529c2f9adcf33a1088256e22005026f1/a4d3327506ae7c5f88256b81007b7487?OpenDocument&src=bar_sch_nam


Sorry for the long links...
 
  #9  
Old 02-12-07, 08:05 AM
Member
Thread Starter
Join Date: Nov 2001
Location: North Texas
Posts: 2,345
Received 0 Votes on 0 Posts
ok thanks

Ok thanks for the links I will try the Norton one first before the RM.
 
  #10  
Old 02-12-07, 08:21 AM
Member
Thread Starter
Join Date: Nov 2001
Location: North Texas
Posts: 2,345
Received 0 Votes on 0 Posts
outstanding

Quick update I ran the Norton removal tool from the link and it seems to have worked.
I looked for Norton in the add and remove programs and it was gone. So I guess it is and hopefully not lurking in some other spot on my computer.
Thanks all for the great help.
 
  #11  
Old 02-12-07, 08:43 AM
AxlMyk's Avatar
Banned. Rule And/Or Policy Violation
Join Date: Dec 2005
Location: Earth
Posts: 889
Received 0 Votes on 0 Posts
Make sure the directory is deleted from the Program Files folder..
 
Reply

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread
Display Modes
 
Ask a Question
Question Title:
Description:
Your question will be posted in: