home computer

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Old 08-13-07, 01:15 PM
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Unhappy home computer

Our home computer will not let us go online.I called the cable company & they said theres nothing wrong on their end&problem is in the pc. We also ran a virus scan& picked up nothing,also hooked a note book up&it worked fine.Anyone have suggestions on how to troubleshoot?Thank you!
 
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Old 08-13-07, 01:25 PM
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WinXP?

First try Start/Settings/Network Connections and see if anything is listed. There is also a Network Troubleshooter link on the left side of that box that may help. Might also check Network Adapters in Device Manager (Control Panel/System/Device Manager) to see if any problems are indicated.
 
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Old 08-13-07, 01:44 PM
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are you trying to connect with a phone cord or ethernet cord?
 
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Old 08-13-07, 08:02 PM
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Your post is a little like saying that your car won't start. However, you aren't supplying any details.

Did this just start happening? Did everything work fine before? What operating system? How do you go on-line? Do you have a router or do you connect directly to the modem or whatever they have supplied? Can you talk to your notebook? What steps have you taken to address the problem?
 
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Old 08-14-07, 06:07 AM
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Turn off (unplug the power) the modem, and router if you have one.. Wait a couple minutes and turn them back on..
 
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