CD/DVD drive virus?


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Old 10-11-08, 04:15 PM
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CD/DVD drive virus?

What sort of virus would affect the windows (Vista) registry to remove the Atapi DVD A driver, causing my cd/dvd drive to not be recognized? My computer program did not show the drive but in "device manager it was shown but had the orange !...It said the driver was corrupt or missing, but when I looked for a solution it said it was up to date.
Anyway, the place I took it to, said the registry had to be restored and that fixed the problem.
Was just trying to see what kind of virus my Norton Internet Security missed.
 
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Old 10-11-08, 04:59 PM
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Did you try system restore b/4 you took it to the place that fixed the problem?
 
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Old 10-11-08, 07:17 PM
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No I did not. I took it in because I had been emailing Gateway about it and they had decided it needed a new cd/dvd drive. The tech I took it to felt it was a registry issue and apparently she was correct. The work did not cause me to lose any data or settings.
 
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Old 10-11-08, 09:45 PM
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Common problem. Easy fix. Save this for next time.
http://support.microsoft.com/kb/314060
 
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Old 10-12-08, 03:35 AM
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Originally Posted by tae View Post
Common problem. Easy fix. Save this for next time.
http://support.microsoft.com/kb/314060
This repair is the same for windows vista ?
 
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Old 10-12-08, 09:05 AM
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But I did not remove any programs. I was told it was a virus that caused it and to keep my virus and spyware programs current and run them often to keep it from happening again.
I did find this page when searching for a driver to reinstall. And yes it is the same page for Vista. Or at least has the same directions.
I had an error code 39 .
 
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Old 10-12-08, 01:44 PM
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It's a common problem. It's a bug in the software. Removing a program is just Microsofts excuse for it happening. If it happens again try the steps before the computer shop. Good luck.
 
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Old 10-13-08, 04:42 AM
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Originally Posted by badeyeben View Post
But I did not remove any programs. I was told it was a virus that caused it and to keep my virus and spyware programs current and run them often to keep it from happening again.
I did find this page when searching for a driver to reinstall. And yes it is the same page for Vista. Or at least has the same directions.
I had an error code 39 .
It was not a virus that caused it, as stated it's a common Windows issue, who ever told you it was a virus has no clue what they're talking about.
 
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Old 10-13-08, 06:53 AM
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Thank you all. I feel better about it now, knowing my Norton is not at fault. Live and learn.
 
 

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