Brother MFC-490cw not working with Windows 7

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Old 12-31-09, 10:36 AM
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Brother MFC-490cw not working with Windows 7

I use an HP Pavilion dv6000 laptop as my primary computer at home with a Linksys WRT54g wireless router. I had been using a Brother All-In-One (model MFC-490cw) wireless printer, but I have not been able to print from this computer since upgrading from Vista to Windows 7. I know the issue is not with the printer or the router, because I also have an older Compaq laptop on my wireless network that is running XP, and I have no problems printing from that computer.

I tried reinstalling the drivers from the original printer CD, but get an error message saying they are not compatible with my operating system. I downloaded Brother's Windows 7 drivers and installed them at least a half dozen times now, but no go. The printer is shown as being on line and ready, but whenever I try to print something, my document ends up in the print queue but never prints.

???
 
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Old 12-31-09, 02:32 PM
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Have you contacted Brother?

I can see needing a new driver, but you did that so my next step would be to call them.
 
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Old 12-31-09, 03:22 PM
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Is it 7 64bit or 32bit? Windows 7 64bit doesn't like drivers of some variety, and also it could be your printer just isn't compatible with Windows 7. I had that problem with a wireless device about a month or so ago.
 
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Old 01-01-10, 05:51 AM
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Originally Posted by crazycory22 View Post
Is it 7 64bit or 32bit? Windows 7 64bit doesn't like drivers of some variety, and also it could be your printer just isn't compatible with Windows 7. I had that problem with a wireless device about a month or so ago.
Originally Posted by mitch17 View Post
Have you contacted Brother?

I can see needing a new driver, but you did that so my next step would be to call them.
It's the 32-bit version. I went to the Brother web site, which says this model is Win7 compatible, and downloaded what they said was the correct driver. Also contacted them via email, but the response I got was for this model not working with Vista, which it did just fine before I upgraded.
 
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Old 01-01-10, 06:02 AM
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First I would suggest that you uninstall all drivers for that printer then download the correct driver.
Make sure that you are downloading the 32 bit version.
 
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Old 01-01-10, 06:46 AM
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Originally Posted by GregH View Post
First I would suggest that you uninstall all drivers for that printer then download the correct driver.
Make sure that you are downloading the 32 bit version.
Having already done that, more than once, what would be your second suggestion?
 
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Old 01-01-10, 08:25 AM
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Maybe the laptop can not see the printer on the network.
Go to network connections to see if you can see it.
 
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Old 01-02-10, 06:37 AM
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Originally Posted by GregH View Post
Maybe the laptop can not see the printer on the network.
Go to network connections to see if you can see it.
If the network isn't seeing the printer my second laptop, the one running XP, would also not function, but as mentioned previously, I have no issues printing from that machine.
 
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Old 01-02-10, 10:43 AM
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No, if the printer is on a wireless network the computer you are trying to print from must be able to see the printer.

On Win7 go to control panel > network and internet > view network status and tasks.
Under Active Networks you should see the router and the printer.
If you do not see the printer select "connect to a network" and see if the printer shows up.
 
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Old 01-02-10, 12:45 PM
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Originally Posted by GregH View Post
No, if the printer is on a wireless network the computer you are trying to print from must be able to see the printer.

On Win7 go to control panel > network and internet > view network status and tasks.
Under Active Networks you should see the router and the printer.
If you do not see the printer select "connect to a network" and see if the printer shows up.
I'm sorry, but if the printer shows up in the control panel as being on-line and ready, as stated in my original post, does that not mean the computer sees it? I mean, if the laptop didn't see the printer, I would be getting an error message to that effect, would I not?
 
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