Error message when trying to do full recovery from boot up


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Old 04-16-11, 09:53 AM
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Error message when trying to do full recovery from boot up

trying to do full restore on a gateway computer model GT4024

I have tried using F11 and alt F10 at startup to run full recovery. The recovery utility tries to start but I get this error message and it won't run.

A problem has been detected and windows has been shut down to prevent damage to your computer.

Disable or uninstall antivirus, disk defragmentation, or back up utilities. Check your hard drive configuration, and check for any updated drivers. Run chkdsk /F to check for corruption then restart.

Technical information:

*** STOP: 0x00000024 (0x001902FA, 0xF7B62983fc, 0xF7B6263C, 0xF714D78A)

*** ntfs.sys – address F714D78A base at F70DF000, Datestamp 3d6de5c1

I have run chkdsk /F and I have uninstalled the antivirus program.

Any ideas? I don't have the original disk and gateway doesn't have one after 3 yrs either. thanks
 
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Old 04-16-11, 10:52 AM
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Try running chkdsk /R

**************
 
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Old 04-16-11, 04:09 PM
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tried chkdsk /R and it didn't help
 
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Old 04-16-11, 06:32 PM
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That is what is referred to as a "blue screen of death". BSOD for short. BSOD is usually a hardware problem. A bad stick of memory is the most common reason for a BSOD. But it can be anything hardware related. If you have more that one stick of memory remove one and try each one individually in different memory slots or test the memory in another known good computer. If the memory checks out fine pull out any video cards etc and unplug the cd/dvd drives from the motherboard until you find the offending part. If nothing fixes the problem it could be a bad power supply or motherboard.
 
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Old 04-17-11, 06:44 AM
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Thanks for the input about BSOD. I will do the checks that you suggest and get back to you. Thanks again.
 
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Old 04-18-11, 03:34 AM
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tried removing ram one stick at a time, tried disconnecting cd drive, neither thing helped.
 
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Old 04-18-11, 09:50 AM
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See if you can borrow a Windows cd/dvd for whatever operating system you have. Boot into it and try a repair.
 
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Old 04-21-11, 01:38 PM
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Ok, I will see if I can borrow one, but I have a question. If I boot into a disc in the drive will I not need the code or anything like that? I have never tried with a copy that was not licensed to that particular computer. I am willing to give it a try though. Thanks for the suggestion.
 
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Old 04-21-11, 03:02 PM
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You can use any Windows operating system installation disc as long as it is the same version of your operating system. XP Home or Pro, Windows 7 Home, Ultimate etc. It must be the same as was originally on the computer you are using it on. Also must be the same 32 or 64 bit. A repair won't ask for a license #. A format and reinstall of the operating system will. You use the license # on the Windows license tag/sticker on the side of your computer.
 
 

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