HP Officejet Series 7410 black print issue

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Old 09-19-11, 12:33 PM
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HP Officejet Series 7410 black print issue

Hi and help me out - HP7410 prints out in color text but the black text does not print in full font. Cleaned the cartridges and terminals as other have suggested, both cartridges are full....any other fixes are really appreciated.
 
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Old 09-19-11, 12:55 PM
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What do you mean by 'full font'? Not sure I understand the issue.
 
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Old 09-19-11, 01:20 PM
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only when printing b&w the text letters partially print or not at all. In color full text letters print as normal
 
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Old 09-19-11, 01:42 PM
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So the B&W letters look like they would when the ink is going low even though they're not and the heads are clean?
 
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Old 09-19-11, 02:19 PM
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yes and b&w text letters are partial - ie on a B the lower half would only print - Tks
 
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Old 09-19-11, 11:15 PM
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This sounds like a printer malfunction that would be best handled by someone who has repaired printers although it could be a software error too. I think if I was you I would uninstall the printer and then re-install it and see what happens then after the drivers are back on the computer. If that doesn't do it then maybe it is time to get a new printer as having it repaired would probably cost almost as much as getting a new printer. Just one more thing I would add I never think it is a good idea to refill cartridges as you then have nothing but problems afterwards. I am not saying that is your problem but just thought I would mention it. Good luck to you.
 
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Old 09-20-11, 06:03 AM
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Are they HP cartridges or generics? Generics can be hit or miss. It's also possible if it's an HP, that the cartridge is defective or old and dried up. I think the only way to know for sure is to install another cartridge to see if it's that or the printer.
 
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