Printers not working after changing router and switch

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  #1  
Old 11-14-15, 07:22 PM
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Printers not working after changing router and switch

After spending 7 hours trying to get my printers to work I am hoping someone can give me a hand.

Yesterday it just so happened I needed to replace my router and my switch. I thought this would be an easy unplug / plug in operation. No such luck. I cannot get my printers that are plugged into the switch to work. Netgear told me their device is working and that I need to do something (did not understand what they said) with the IP address of my printer. At that point it got over my head.

My system is running XP. I have a cable modem that is ethernet connected to my 4 receptacle router. The router is connected to an 8 receptacle switch. My printers are connected to the switch via an ethernet cord.

In addition, I just discovered that my wifi unit on another floor of our house (fed by an ethernet cord from the router) is not working either.

I would sure appreciate if someone could explain to me in a simple fashion what I need to do to get my system to see my printers again and to get my wifi unit working again. FYI, am not real experienced with computers.

TIA,
BWSwede
 
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Old 11-14-15, 07:30 PM
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To try to help you or for someone else to help you it will be helpful to know what brand and model of printer you have as well as the model of router.
 
  #3  
Old 11-15-15, 04:31 AM
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Thanks Hedge.

The printer is a HP LaserJet 4mv. The router is a Netgear N300. The switch is Netgear 8-Port Gigabit Ethernet Switch model number G5608.

BWSwede
 
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Old 11-15-15, 05:38 AM
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You didn't mention the name of the "wifi unit on another floor" Why is it necessary? Can't the Netgear handle the wifi?

To the printer problem. If the printer is connected to a switch, it has to have an IP address. That makes it a network printer. The default IP of an N300 is 192.168.0.1 If you had a linksys before, the default IP was 192.168.1.1 Note that they are two different subnets. That's also why you lost the device on the other floor.

The XP PC automatically switched to the correct subnet but the printer didn't. You may have to use the menu screen, on the printer itself.
 
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Old 11-15-15, 05:52 AM
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Pulpo,

Thank you for your reply. The Netgear might be able to handle the wifi but in the past having a wifi unit in the basement where the computer is located gave a week signal in the other end of the house upstairs. As far as using the new wifi I just haven't got that far yet. I really need to get my printer working as I have a small business I operate out of my home.

Thanks for explaining the default IP's and the change that was made. Where do I get the IP address of my printer? And once I have it what do I do with it?

Menu screen on printer...I am not following. What do I need to do with the menu on the printer?

Thanks again,
BWSwede
 
  #6  
Old 11-15-15, 06:11 AM
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By running a test page on the printer I found that the following addresses:

IP address: 192.168.0.225
Subnet Mask: 255.255.255.0
Def. Gateway: 209.162.205.1
Syslog server: 192.168.0.1

Do these numbers mean anything to anyone?

TIA,
BWSwede
 
  #7  
Old 11-15-15, 06:11 AM
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Since the printers are network connected, some network info would be helpful:
  1. On your computer is DHCP enabled?
  2. What is the IP address of your computer?
  3. What is the IP address of the Default Gateway?
  4. What is the IP address of the DHCP Server
  5. What is the Subnet Mask?
  6. What is the IP address of each printer?
 
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Old 11-15-15, 06:16 AM
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Edit: So it's already working? It has an IP address.

Where do I get the IP address of my printer? And once I have it what do I do with it?
You may have to give it an IP address unless it has wifi & you want to go that route. The menu screen on the printer is where you would do the setup. Try to follow the instructions, on the following link.

lost in cyberspace: TCP/IP configuration for the HP Laserjet 4
 
  #9  
Old 11-15-15, 06:27 AM
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I printed the test print from the menu screen on the printer. Nothing has changed. I still can't print.

The printer does not have wifi so I need to print through the ethernet cord.

Thank you,
BWSwede
 
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Old 11-15-15, 06:35 AM
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Go back to the PC, click on the start button, click on printers & faxes. When you see the printer, right click on it, left click on properties, click on print test page.

If that doesn't work, click on the ports tab & tell me what you see. It should say TCP/IP port. If it does, click configure port. If it's not in the list, click add port. The IP is 192.168.0.225
 
  #11  
Old 11-15-15, 06:43 AM
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Sorry Thisoldman, I didn't see your post.

1. yes.
2. It looks like it is 10.0.0.3. Does this sound right?
3. 10.0.0.1
4. 10.0.0.1
5. 255.255.255.0
6. By printing the test page of my most critical printer to have working I found it is 192.168.0.225.


Thank you,
BWSwede
 
  #12  
Old 11-15-15, 06:52 AM
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Pulpo,

The description says "Standard TCP/IP Port". Printer says (HP LaserJet 4MV (copy1), HP Laserjet 4MV.

I clicked on the ports tab. Port name is "4mv". Under printer name it says 192.168.0.225.

Thank you,
BWSwede
 
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Old 11-15-15, 06:57 AM
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Do you have two different devices running a DHCP server or are you using a VPN? Why is there a second internal subnet? Who is easystreet.com ?
 
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Old 11-15-15, 07:07 AM
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I only have one computer on the network. Does that answer your question about running a DHCP server?

I don't know if I am running a VPN. How would I find this out?

I don't know why there is a second internal subnet.

Where did your question about easystreet.com come from? I don't know who they are either.

BWSwede
 
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Old 11-15-15, 07:33 AM
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Does that answer your question about running a DHCP server?
No, I bet that wifi device is on a different subnet & is giving out 10.x.x.x IP addresses while the Netgear gives 192.169.0.x addresses.

I don't know if I am running a VPN. How would I find this out?
You would have known. It's probably the wifi device causing the confusion.

Where did your question about easystreet.com come from?
It came from your post #6 where you listed the default gateway as 209.162.205.1
A traceroute to that IP took me to:

atm3.rb001.bea1.easy.easystreet.com (209.162.205.1)

So I figured that was you since you said that you had a home business & it's your IP address.
 
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Old 11-15-15, 08:07 AM
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Just to throw in, I just got an email from Staples, and they have this HP Laserjet Pro on sale for $50.
Might be worth it to get a newer model.
HP LaserJet Pro P1109w Printer | Staples¬ģ
 
  #17  
Old 11-15-15, 02:06 PM
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That printer does seem like a pretty good deal. Looked for a catch but I don't see it if it's there.
 
  #18  
Old 11-15-15, 03:52 PM
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I think the 10.0 IPís are defaults used for business routers whereas the 192ís are used in homes. Why did you need to replace your router and switch? What is the WiFi device? Is it correct that your PC (or system) connects to that WiFi device Ė and not to the N300 directly? (I have the N300 also).

When you replaced the router and switch did you change any settings on the WiFi device? Did you change and settings on the PC after you replaced the router and switch??
 
  #19  
Old 11-15-15, 04:21 PM
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Zoesdad,

My router and switch are the cheapest ones out there. I am sure they are the ones used in people's homes.

I had to replace my switch because the fan froze up on it. Ironically the new switch does not have a fan.

After I replaced my switch my router seemed like it wasn't working right. It kept dropping my Internet phone from the Internet. And, I couldn't get Internet service nor could I print. (Maybe it didn't need replacing.)

The wifi device is a Cisco Linksys E1550.

No, the wifi device connects to the router (N300).

When I replaced the router and switch I did not change anything on the wifi device.

I have not changed anything on the PC after replacing the router and switch.


To Shadeladie, I would like to keep my printer because it is a whale of a workhorse and it prints 11x17, which I use quite often.


Thank you,
BWSwede
 
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Old 11-15-15, 08:33 PM
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By running a test page on the printer I found that the following addresses:

IP address: 192.168.0.225
Subnet Mask: 255.255.255.0
Def. Gateway: 209.162.205.1
Syslog server: 192.168.0.1

The IP address (default) of my N300 is 192.168.1.1. If yours is the same that would put your printer on the wrong subnet (192.168.0) for the N300 (I think that would be wrong, lol, maybe someone will double check me). I wonder if that’s what the NetGear rep meant, you have to change the printer IP address to 192.168.1.225?

Maybe your old router used subnet 192.168.0 instead of 192.168.1 and that’s why you can’t print. You can connect your PC with an Ethernet cable to the N300 and login and check the IP address and DHCP address range, etc. if you want.

You type routerlogin.net in your browser address field and use “admin” and “password” for username and password.

I don’t understand where that 10.0.0.1 stuff is coming from. I don’t see how you could get out on the internet, or are you using a different computer at this time? I thought you were using the E1550 wifi interface but I believe you are saying the E1550 is dead in the water.
 
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Old 11-16-15, 04:09 AM
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Open a command prompt - start, run, type cmd & press enter. In the black box, type netstat -an & press enter again. You'll see what your IP address is & what subnet the DHCP server gave your machine. You can also use the ipconfig /all command. Follow the spacing that I have on each.
 
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Old 11-16-15, 04:24 AM
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Zoesdad,

Unfortunately I could not follow what the NetGear rep meant. He was speaking at a level of expertise I could not understand as well as a very heavy foreign accent that made it even more difficult to understand what he was saying.

I just clicked on another tab on my browser and came across the NetGear router Genie that I had logged into. I was reminded that when I was using the Genie it said, based on my understanding, that I should be using the device as access point. Maybe that is the problem. Maybe I should be using it as the other option, although at this point I can't remember what the other option is. Anyway, according to the Genie there are two devices hooked into the router. One has a IP address of 10.0.0.3 and the other is 10.0.0.4. This doesn't make any sense because the router has 4 ports and all of them are being used. One is for the VOI phone, one is for the PC, one is for the wifi unit, and one goes to the switch.

Yes, the wifi unit is dead. I am accessing the Internet via a cable modem attached to the router.

Thank you all for your help. I really appreciate it.

BWSwede
 
  #23  
Old 11-16-15, 04:33 AM
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Pulpo,

I did the second option you gave and it looks like the IP address is 10.0.0.3. The Subnet mask is 255.255.255.0 and the DHCP Server is 10.0.0.1.



Thanks,
BWSwede
 
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Old 11-16-15, 05:14 AM
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Where the URL goes in the browser, type
http://10.0.0.1
& press enter. The login page for the Netgear N300 should open. If you don't see the Netgear login page, something else is giving you the IP address of 10.0.0.3
If the login page appears, use
admin as the user name &
password as the password.

If your printer's IP is 192.168.0.225, it's obvious why the PC can't see the printer.
 
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Old 11-16-15, 06:27 AM
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When I login using http://10.0.0.1 I get the Xfinity router login page. Xfinity (Comcast) is the cable modem upstream of the NetGear router.

Should I be logging in as http://10.0.0.3 to get the NetGear router?

(I just tried http://10.0.0.3 and it says the page is not available.)


When I log into the NetGear Genie the device name with an IP address of 10.0.0.3 is FCD383DA5234435. I did a Google search for "FCD383DA5234435" and it says it does not match any documents.




Thank you,
BWSwede
 
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Old 11-16-15, 07:06 AM
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When I login using http://10.0.0.1 I get the Xfinity router login page.
Bingo! I knew that there was a second DHCP server somewhere & that's it. Your Netgear is not setup properly. You are getting an IP address from the DHCP server on the Xfinity box. Are you using a laptop? Is the wireless adapter enabled? Is your PC connected wirelessly? If you know how to determine that, look at it now

If not, go back to the command prompt & run ipconfig /all again. This time paste the entire output here.
 
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Old 11-16-15, 02:10 PM
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BW Iím a little fuzzy on this but I think I may have an idea about whatís going on. Could this be the case:

You old router was configured as a DHCP server (i.e., it gives out IP addresses ) which is normal and I believe DCPH ON is usually the default, and the old router was configured as subnet 192.168.0 . Thus your printer was configured (manually) at that time with IP 192.168.0.225 Ė thus putting it in the proper subnet (192.168.0) for the old router. (I believe 192.168.0 and 192.168.1 are the 2 common defaults for the routers. The N300 uses 192.168.1)

Your E1550 was and is configured as a wireless access point and is connected to the N300 (and previously to the old router) via an Ethernet port on the E1550 . The E1550 would have DHCP turned off. Your E1550 was manually (via menu) assigned an IP within the 192.168.0 subnet, but given an IP not in the address range the old router gave out via DHCP. So the E1550 is also in the proper subnet (192.168.0) for the old router.

So everything worked.

But now you replace the old router with the N300. But somehow (maybe using the NetGear Genie) DHCP is accidentally turned off in the N300. So now the xfinity modem/router acting as the DHCP server is assigning IP addresses to all devices.

The xfinity modem/router IP is 10.0.0.1

The xfinity modem/router assigns 10.0.0.2 to the N300, 10.0.0.3 to the PC, and 10.0.0.4 to the VOI (I believe VOI gets an IP address). The switch isnít assigned an IP so you wonít see one for the switch.

The E1550 has an old IP from the old 192.168.0 subnet and would also have the gateway address set as the address of the old router (i.e., 192.168.0.1). Hereís where Iím a little fuzzy. I think because the E1550 has an IP address and a gateway address on the old 192.168.0 subnet, it wonít show up in the list of connected devices in the N300(I think thatís what would happen. Iím fuzzy there).

Thus you have 4 physical LAN port connections to your N300 but see only 2 IPís (10.0.0.3 PC and 10.0.0.4 VOI) in the connections list.

Thus your printer and E1550 are stranded (i.e., having been manually assigned old IPís for the old subnet) and wonít work.

Sounds pretty good to me! LOL

I donít think you should use the desktop NetGear Genie; I read somewhere routerlogin.net is a better way to inspect the N300. You should look at the LAN setup in the N300 to see if DHCP is disabled.

I think if the above is all correct (and a big maybe, LOL), you would have to enable DCPH in the N300 and manually go in to the E1550 and the printer, and assign them IPís in the N300 subnet (192.168.1) but make sure they are not in the range that DCPH in the N300 would give out upon request (you would see that range if you log in to the N300 and examine the LAN section).
 
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Old 11-16-15, 02:36 PM
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The printer is getting an IP address from the N300 (wired) & the PC is getting an IP address, from the Xfinity modem/router (probably wireless). That's why I asked BWS to look at the wireless connections. A friend of mine recently had the exact same problem. According to a page on about.com, the default IP of the N300 is 192.168.0.1 not one dot one.
 
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Old 11-16-15, 06:08 PM
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According to a page on about.com, the default IP of the N300 is 192.168.0.1 not one dot one.
about.com is wrong. Here are the defaults on my N300. The default IP for the N300 is 198.168.1.1. Here is my ipconfig /all:

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connection
Physical Address. . . . . . . . . : 00-19-D1-81-56-93
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d912:32c9:f06b:d9bc%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, November 13, 2015 8:48:01 PM
Lease Expires . . . . . . . . . . : Tuesday, November 17, 2015 7:50:58 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234887633
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-F5-F4-E6-00-19-D1-81-56-93
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
And here is the info from the N300 when I log in (routerlogin.net) and access the LAN settings:

IP address: 192.168.1.1

DHCP Server:

…….Starting IP Address: 192.168.1.2 Ending IP Address: 192.168.1.254
The printer is getting an IP address from the N300 (wired) & the PC is getting an IP address, from the Xfinity modem/router (probably wireless).
BW is saying the PC is connected to a port on the N300 via a cable. It is not a wireless connection:

the router has 4 ports and all of them are being used. One is for the VOI phone, one is for the PC, one is for the wifi unit, and one goes to the switch.
The printer can’t be getting the IP address 192.168.0.225 from the N300.If DHCP was turned ON in the N300 the PC wouldn’t be getting the IP assignment of 10.0.0.3, instead the PC would be getting and address like 192.168.x.x from the N300, and besides, the default in the N300 is 192.168.1, it wouldn’t be serving out 192.168.0 anything. And do printers actually use DHCP to pull an IP from a DHCP server?

p.s. I just found this:

http://www.downloads.netgear.com/fil..._11JUN2010.pdf

page 39 clearly show the default as 192.168.1.1
 

Last edited by zoesdad; 11-16-15 at 07:07 PM.
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Old 11-16-15, 07:08 PM
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The printer can’t be getting the IP address 192.168.0.225 from the N300.If DHCP was turned ON in the N300 the PC wouldn’t be getting the IP assignment of 10.0.0.3,
Not necessarily. Even if the PC is wired, I bet the the wireless connection connected first, to the Xfinity. Hence the 10.x.x.x address. I had the same problem with a friend's PC. She couldn't print & that was the answer.
 
  #31  
Old 11-17-15, 05:43 AM
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Pupo
Are you using a laptop? Is the wireless adapter enabled? Is your PC connected wirelessly? If you know how to determine that, look at it now
I am not using a laptop. My PC is not connected wirelessly.

If not, go back to the command prompt & run ipconfig /all again. This time paste the entire output here.
It won't let me copy anything from the cmd window. Is there a trick to do this?

Thank you,
BWSwede
 
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Old 11-17-15, 05:49 AM
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Zoesdad,

Could this be the case:

You old router was configured as a DHCP server (i.e., it gives out IP addresses ) which is normal and I believe DCPH ON is usually the default, and the old router was configured as subnet 192.168.0 . Thus your printer was configured (manually) at that time with IP 192.168.0.225 – thus putting it in the proper subnet (192.168.0) for the old router. (I believe 192.168.0 and 192.168.1 are the 2 common defaults for the routers. The N300 uses 192.168.1)

Your E1550 was and is configured as a wireless access point and is connected to the N300 (and previously to the old router) via an Ethernet port on the E1550 . The E1550 would have DHCP turned off. Your E1550 was manually (via menu) assigned an IP within the 192.168.0 subnet, but given an IP not in the address range the old router gave out via DHCP. So the E1550 is also in the proper subnet (192.168.0) for the old router.

So everything worked.

But now you replace the old router with the N300. But somehow (maybe using the NetGear Genie) DHCP is accidentally turned off in the N300. So now the xfinity modem/router acting as the DHCP server is assigning IP addresses to all devices.

The xfinity modem/router IP is 10.0.0.1

The xfinity modem/router assigns 10.0.0.2 to the N300, 10.0.0.3 to the PC, and 10.0.0.4 to the VOI (I believe VOI gets an IP address). The switch isn’t assigned an IP so you won’t see one for the switch.

The E1550 has an old IP from the old 192.168.0 subnet and would also have the gateway address set as the address of the old router (i.e., 192.168.0.1). Here’s where I’m a little fuzzy. I think because the E1550 has an IP address and a gateway address on the old 192.168.0 subnet, it won’t show up in the list of connected devices in the N300(I think that’s what would happen. I’m fuzzy there).

Thus you have 4 physical LAN port connections to your N300 but see only 2 IP’s (10.0.0.3 PC and 10.0.0.4 VOI) in the connections list.

Thus your printer and E1550 are stranded (i.e., having been manually assigned old IP’s for the old subnet) and won’t work.

Sounds pretty good to me! LOL

I don’t think you should use the desktop NetGear Genie; I read somewhere routerlogin.net is a better way to inspect the N300. You should look at the LAN setup in the N300 to see if DHCP is disabled.

I think if the above is all correct (and a big maybe, LOL), you would have to enable DCPH in the N300 and manually go in to the E1550 and the printer, and assign them IP’s in the N300 subnet (192.168.1) but make sure they are not in the range that DCPH in the N300 would give out upon request (you would see that range if you log in to the N300 and examine the LAN section).
Due to my inexperience I really can't follow anything you have written about, but can make two comments.

1. When the E1550 was set up I had to call Cisco to get them to change something on it for me. It was not plug and play.

2. When I set up the N300 the Genie recommended I set it up as an Access Point, which is what I did despite knowing what an Access Point is.

Thank you,
BWSwede
 
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Old 11-17-15, 05:55 AM
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Pulpo and Zoesdad,

I really appreciate the time you guys are putting in to try to help me. At this point in time I am not clear what I need to do next. Based on my last two replies is there anything you can tell me?

Thank you very much,
BWSwede
 
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Old 11-17-15, 05:58 AM
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It won't let me copy anything from the cmd window. Is there a trick to do this?
Yes, highlight whatever you want to copy, from the command prompt & press enter. That will copy it to the clip board. Then you can paste it here.

If your PC is not connected wirelessly, then your wired setup is wrong. For example, here is how it should be setup.

Xfinity modem/router > Netgear N300 > all devices.

Somehow, your PC is bypassing the Netgear & is getting an IP address, from the Xfinity modem/router. The output from ipconfig /all will tell us. (space between ipconfig & the slash /)

That has to be changed, to solve your problem. All devices must get IP addresses from the same source. Otherwise, you will never print unless you connect the printer directly, to the PC.
 
  #35  
Old 11-17-15, 06:53 AM
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Pulpo,

I finally figured out how to get a copy. Highlighting wouldn't work so I used the menu item "select all" before copying.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>
C:\Documents and Settings\User>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : fcd383da5234435
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.or.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.or.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-72-E8-8F-49
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
Lease Obtained. . . . . . . . . . : Saturday, November 14, 2015 1:57:33
PM
Lease Expires . . . . . . . . . . : Saturday, November 21, 2015 1:57:33
PM
Thank you,
BWSwede
 
  #36  
Old 11-17-15, 10:56 AM
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Due to my inexperience I really can't follow anything you have written about, but can make two comments.
Yes, IMHO this stuff can make your head spin a little (makes my head spin, lol)

I think you are on the right track when you say:

When I set up the N300 the Genie recommended I set it up as an Access Point, which is what I did despite knowing what an Access Point is.
I think your old router must have been set up as a router, not as an Access Point. Those devices connected to that router, including those connected to the router via the switch, would then have been able to talk to each other.

I think what may have happened is that your xfinity modem/router(Gateway) was not really placed in bridge mode (in other words it wasnít set up to act as a modem only). Your old router was just connected to the xfinity modem/router like this: an Ethernet cable from a LAN port on the xfinity modem/router to the Internet port on the old router. If the old router was set up as a router, not as an access point, I think everything would have worked OK. You can have a router hiding behind another router and it will work.

When you installed the NetGear, I believe the NetGear Genie sensed it was being assigned a private IP address from the xfinity modem/router, that is, it sensed it was connected via its Internet port to another router (i.e., to the xfinity modem/router) not to a plain old modem, so it recommended you set up the NetGear as an access point. But I would bet thatís not how your old router was set up.

What was the model of your old router? What is the model of the xfinity modem/router?

I think a problem like this will require you to pull a little information from three devices: the E1550, the N300, and the xfinity modem/router, in order to figure out whatís going on.
 
  #37  
Old 11-17-15, 11:34 AM
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What was the model of your old router? What is the model of the xfinity modem/router?
The old router is a Dynex model DX-E402.

The xfinity router is model number SMCD3GNV.

I think a problem like this will require you to pull a little information from three devices: the E1550, the N300, and the xfinity modem/router, in order to figure out whatís going on.
Do you know kind of information will I need to obtain? If so, would also happen to know how to get it?

Thank you very much,
BWSwede
 
  #38  
Old 11-17-15, 03:31 PM
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It looks like your old router (Dynex DX-E402) from the manual page 4 would have had a default IP 192.168.1.1

http://setuprouter.com/router/dynex/.../manual-94.pdf

The default IP address of your router is 192.168.1.1, and the default subnet mask is 255.255.255.0
But we don’t know if that was changed to 192.168.0.1 or something else. But we can ignore that.

For the N300:

We need to login to the N300 via :

routerlogin.net
username= admin password=password
click Advance Tab -> click Setup -> click LAN Setup

You will see a checkbox labeled Use Router as DHCP Server. It is probably unchecked. You will see boxes on the right for Starting IP Address and Ending IP Address. We should gather this information.

At the top of the page you should see a field labeled IP address and a field labeled IP Subnet Mask. We should record those.

For the E1550:

Connect PC to the E1550 and use address 192.168.1.1 via browser. Username=<blank> and password=admin

You should be able to go from Setup->Basic Setup and then see an Internet Connection Type. We should record that.

You should be able to go from Setup->Basic Setup->DHCP Server Settings, We should record the information under DHCP Server Settings
 
  #39  
Old 11-17-15, 03:36 PM
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It's 100% clear to me now that your PC is getting an IP address, from the Xfininity device & your printer is getting an IP address, from the Netgear. If there is no wireless adapters involved, the Ethernet cable from the Xfinity device should be connected to the Internet or WAN port, on the Netgear. (It can be called either) Sometimes it's yellow but it should be marked.

All other devices should be connected to the LAN ports, on the Netgear. Those ports should be numbered. If that doesn't fix it, go to:

setuprouter.com/router/smc/smcd3gnv/login.htm

That site uses the 192.168.0.1 address but you use http://10.0.0.1 address to get to the login page. Then you can change the settings to match the Netgear. The default logins are there also.
 
  #40  
Old 11-17-15, 03:44 PM
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IMHO I wouldn't change anything right now. I would first take a look at how things are setup at this point and if the behavior thus makes any sense. Then changes can be made from that baseline - IMHO.
 
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