Need HP Printer Help

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  #1  
Old 07-13-17, 12:48 PM
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Need HP Printer Help

Device: HP envy 4512 printer

Problem: Does not print color, only black and shades of gray

Attempts to fix so far:

1) Installed new HP color ink cartridge

2) Ran HP diagnostics self help program.

3) Ran cartridge cleaning procedure on printer 3 times.

What else can I do to solve this problem?
 
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  #2  
Old 07-13-17, 02:07 PM
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I assume you have gone into the printer settings and made sure it was not set to B&W or grey scale.
 
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Old 07-13-17, 05:54 PM
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Printer

"Print in grayscale" is turned off.
 
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Old 07-13-17, 06:04 PM
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Does the test page / align cartridge page print out in color?
 
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Old 07-14-17, 08:27 AM
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Might be oxidation or contamination on the cartridge's electrical contacts. Try cleaning them with acetone or isopropyl alcohol on a q-tip. Be sure to unplug the printer it first and leave it unplugged until completely dry. If there's a chance of the liquid running underneath the adjacent print cartridges, remove them, too.

If that doesn't fix it, update your drivers. If there's a (potential) driver problem, I like to uninstall the device and start from scratch so I get fresh copies of all the software. Unless the device has a history of hardware problems, I also usually start with the software fixes first before I start taking stuff apart.
 
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Old 07-14-17, 11:06 AM
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HP Printer

Does the test page / align cartridge page print out in color?
Yes, the test page prints color.

Could it be a problem with software?

Color will not print in MS Word or Adobe Reader.
 
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Old 07-14-17, 12:00 PM
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Will a color document copy in color?
 
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Old 07-14-17, 12:05 PM
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HP Printer

My problem has cleared up. I do not know how, but printer now prints color as well as black. Thank you all for the help. Moderator please close this thread. Thanks.
 
  #9  
Old 07-14-17, 12:20 PM
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Moderator please close this thread.
FYI - we don't generally do that just because an issue is resolved.
 
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