HP Split Detachable Laptop Won't Charge or Power On

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Old 10-14-17, 03:41 PM
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HP Split Detachable Laptop Won't Charge or Power On

Hello

HP Split 2in1 won't power on or charge even after hours of charging. I tried different chargers, different outlets, and the behavior is the same.

Plugging the charger into the base with the monitor attached turns the charging light amber, but it never changes from amber. Trying to power on the computer while the charger is plugged in does nothing.
Trying to plug the adapter directly into the detached computer won't power on the computer or charge it.

Is this computer finished? Is there a way to remove the battery and insert it again? Is there anyway to reset the power.

Any suggestions is greatly appreciated. The only model number I see is at the bottom of the detached screen which shows 13-r010dx.

Thanks

*** I just noticed that if I detach the screen from the keyboard base, the charging light turns white. When I attach the screen, the charging light on the base turns amber.

It seems like there is no power going to the screen to charge it. Is there anyway to access the battery in the screen pad?
 

Last edited by bper123; 10-14-17 at 03:48 PM. Reason: Update
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Old 10-14-17, 08:14 PM
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https://support.hp.com/us-en/document/c00259897


https://support.hp.com/us-en/document/c03515402


I found those sites. I don't have any personal experience with that model.
 
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