How to get older scanner to work w/ Windows 10?
#1
Member
Thread Starter
How to get older scanner to work w/ Windows 10?
I have an old HP scanner that I have used for years on this very desktop. Then all of a sudden it doesn't. I am guessing that it had something to do with an update maybe but I am not sure. Here is the basic information.
Lenovo desktop
Windows Specs:
Edition Windows 10 Home
Version 20H2
Installed on 2/21/2021 (I'm guess this was an update because Win10 has been on here for a long time)
Scanner is HP scanjet 2400 series
I have the original istallation disk that came with it.
I have tried deleting it and reinstalling but nothing works.
Appreciate any help you can give. Thanks
Lenovo desktop
Windows Specs:
Edition Windows 10 Home
Version 20H2
Installed on 2/21/2021 (I'm guess this was an update because Win10 has been on here for a long time)
Scanner is HP scanjet 2400 series
I have the original istallation disk that came with it.
I have tried deleting it and reinstalling but nothing works.
Appreciate any help you can give. Thanks
#3
Member
In my experience, Win10 doesn't like old USB scanners OR CD drives.
I've got a vintage "Canoscan LIDE" scanner that worked fine under XP, but prior versions of Win10 hates it.
Oddly, the Chromebook clone 'CloudReady' works with it.
In most cases, the most recent drivers/programs for old hardware will be Win7. Try and match 32-bit or 64-bit to what operating system you have (and usually, it's best to just download everything from the manufacturer's website as well as saving the webpage as a file
The work-around is to uninstall the driver package, use C-Cleaner to fix the registry and delete the old files, then login as administrator and select "troubleshoot compatibility" for the scanner package. That will take you through a wizard that checks what Windows version the drivers need to thing they're running.
Most of that time that sequence works.
I've got a vintage "Canoscan LIDE" scanner that worked fine under XP, but prior versions of Win10 hates it.
Oddly, the Chromebook clone 'CloudReady' works with it.
In most cases, the most recent drivers/programs for old hardware will be Win7. Try and match 32-bit or 64-bit to what operating system you have (and usually, it's best to just download everything from the manufacturer's website as well as saving the webpage as a file
The work-around is to uninstall the driver package, use C-Cleaner to fix the registry and delete the old files, then login as administrator and select "troubleshoot compatibility" for the scanner package. That will take you through a wizard that checks what Windows version the drivers need to thing they're running.
Most of that time that sequence works.
#4
Member
Check HP for updated drivers, be careful of any Google results.
Failing that, check out Vuescan. You can try it for free.
Failing that, check out Vuescan. You can try it for free.
#9
Member
Can you install the software in "compatibility mode?"
Here's a link to Microsoft as to how: Make older apps or programs compatible with Windows 10
Here's a link to the Vuescan software that I suggested. You can try it for free:
Vuescan Scanner Software
My comment regarding a Google search is that not all the results are safe to download. If you want to download a driver, you really need to be sure of where it is coming from. Your safest bet is the manufacturers website.
Here's a link to Microsoft as to how: Make older apps or programs compatible with Windows 10
Here's a link to the Vuescan software that I suggested. You can try it for free:
Vuescan Scanner Software
My comment regarding a Google search is that not all the results are safe to download. If you want to download a driver, you really need to be sure of where it is coming from. Your safest bet is the manufacturers website.
#12
Member
Thread Starter
peterr,
I downloaded it but it isn't finding my scanner even though it is one of the ones on their list that it says it supports. I have sent them an email asking what to try.
I downloaded it but it isn't finding my scanner even though it is one of the ones on their list that it says it supports. I have sent them an email asking what to try.