How to get older scanner to work w/ Windows 10?


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Old 04-04-21, 10:35 AM
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How to get older scanner to work w/ Windows 10?

I have an old HP scanner that I have used for years on this very desktop. Then all of a sudden it doesn't. I am guessing that it had something to do with an update maybe but I am not sure. Here is the basic information.

Lenovo desktop
Windows Specs:
Edition Windows 10 Home
Version 20H2
Installed on 2/21/2021 (I'm guess this was an update because Win10 has been on here for a long time)

Scanner is HP scanjet 2400 series

I have the original istallation disk that came with it.

I have tried deleting it and reinstalling but nothing works.

Appreciate any help you can give. Thanks
 
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Old 04-04-21, 10:59 AM
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You will need to download updated drivers. GOOGLE HP f2400 series scanner drivers for windows 10
 
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Old 04-04-21, 12:37 PM
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In my experience, Win10 doesn't like old USB scanners OR CD drives.
I've got a vintage "Canoscan LIDE" scanner that worked fine under XP, but prior versions of Win10 hates it.
Oddly, the Chromebook clone 'CloudReady' works with it.

In most cases, the most recent drivers/programs for old hardware will be Win7. Try and match 32-bit or 64-bit to what operating system you have (and usually, it's best to just download everything from the manufacturer's website as well as saving the webpage as a file
The work-around is to uninstall the driver package, use C-Cleaner to fix the registry and delete the old files, then login as administrator and select "troubleshoot compatibility" for the scanner package. That will take you through a wizard that checks what Windows version the drivers need to thing they're running.

Most of that time that sequence works.
 
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Old 04-04-21, 01:39 PM
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Check HP for updated drivers, be careful of any Google results.
Failing that, check out Vuescan. You can try it for free.
 
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Old 04-05-21, 06:22 AM
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Settings
Devices
Printers and Scanners
Add Scanner
 
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Old 04-09-21, 07:40 AM
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tried that route. it doesn't find it.
 
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Old 04-09-21, 07:47 AM
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Did you look for updated drivers as I and aandpdan suggested. Although I don't understand his warning about GOOGLE. Or go to the HP web site and download drivers specific for WIN 10.
 
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Old 04-10-21, 06:10 AM
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Tell us how the scanner connects to the computer. Is it hard wired or wifi?
 
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Old 04-12-21, 05:44 PM
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Can you install the software in "compatibility mode?"
Here's a link to Microsoft as to how: Make older apps or programs compatible with Windows 10

Here's a link to the Vuescan software that I suggested. You can try it for free:
Vuescan Scanner Software

My comment regarding a Google search is that not all the results are safe to download. If you want to download a driver, you really need to be sure of where it is coming from. Your safest bet is the manufacturers website.

 
 

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