lost internet explorer

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Old 02-28-02, 06:41 AM
spankyme1
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lost internet explorer

i got a dell 4300 dimention computer. i'm not able to get any web address. the tech at msn told me i need my internet explorer deinstalled & reinstalled. how can i do that?
Thanks!!
 
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Old 02-28-02, 10:35 AM
mikejmerritt
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spankyme1, What version of Windows and IE do you have? To find Windows version-My Computer, Help, About Windows. Internet Explorer-If you can bring up an IE window, Help, About Internet Explorer. I doubt you want to attempt to uninstall IE because I don't think you can. Its to tightly woven into Windows....who does that surprise? There are options to go into but need info.....Mike
 
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Old 03-01-02, 08:43 AM
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so you got the default " I'm new here; dont know anything about computers, but I know where the power switch is (if you show me) Damn! getting close to quitting time, or I have no idea what to check next" uninstall and reinstall answer?

when you had the tech on line did you rule out the ISP, by doing a ping or tracert to any number of websites?
Are you on dialup or DSL?
If dialup I asume you can connect, just can pull a page?
If DSL do you pull an IP address, or is it static? (asuming your provider is using PPPOE) ( to check this open a dos window (95-98se, or type cmd.exe in run for NT and W2K) once in the dos or command window type: winipcfg (for 95-98se) or ipconfig (nt or W2k))
You do pings and tracert in the dos window aswell.
i.e. ping www.msn.com, or tracert www.msn.com

Pings are generaly 32 bits very very small in the networked world. If you really want a good indication of you should be able to pull a web page send a larger packet. (1500 is ethernet norm)
so you would type : ping www.chosenwebsite.com -n 100 -l 1500
-n is the number of pings, and the -l (lower case L) is the packet size. If you get a return of less then 80%, run it again, if the same I would call the ISP and see what the problem is, more then likely they have a router or switch that is dropping packets due to collisions or CRC errors. (in case you realy want to know what CRC is, its Cyclic Redundancy Check)

Next was the network settings verified and ruled out? If you specify an IP address is it correct? what about the subnet mask and default gateway?

If you use dial up, is the DNS settings correct?

You can check most of these by going to tools then internet options in IE.

well that about does it for my ideas, with out sitting in front of the machine and playing with it my brain is on limited power.

G'luck
Brian.
 
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