Umax scannerastranete5420


Old 04-06-02, 12:07 PM
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Unhappy Umax scannerastranete5420

Bought this scanner, had no problems at all UNTIL I bought my wonderful new Dell that runs XP Home Edition. Cannot use the software from the scanner(Vistascan) I guess it is a driver problem? I can use Adobe, etc. scan from within that program, but sure would like to use the programs that came with the Umax. Tried Umax for help, said compatibility problem with XP and referred me to Microsoft. No hlep there.
Any suggestions, comments? Thank you.
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Old 04-07-02, 10:10 AM
GregH's Avatar
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Join Date: Jan 2001
Location: Manitoba
Posts: 9,723
Umax drivers


I had the same problem with my Umax scanner when I installed Win2000 a couple of months ago.
I downloaded the new driver from Umax but it still wouldn't work.

I tried everything I and my programmer son could think of to make it go.
In frustration I e-mailed Umax with my problem and early the next day they responded and sent me a little batch file to fix the new driver.
It worked!
The tech guy said something about the new driver failing if the old driver had been installed on the new OS. It seems a rogue file is left behind when the old driver is uninstalled and this messes up the new driver .
Not sure if this makes sense but it worked for me.

And by the way: Thanks to Umax for the good service.

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