WIN95/IE PROBLEM

Been trying to troubleshoot a problem with my brother's computer via long distance and having no luck. He's running Win 95 and I.E. 5.0 (or he WAS). His Internet Explorer has taken a dump [12 year old son is a suspect, you know the deal] and we cannot get it to reload/work. I had him try to reload IE 5.0
utilizing a copy he had on disk (all those AOL trials come with it included) but all he could get was a message saying IE 5.0 was already installed [but wouldn't launch]. So I zipped a downloaded copy of IE 5.01 and sent it to him. So far, so good, but when he tries to run the install it says "initializing setup" and then he gets a message that says "Setup was unable to install all the components. Please close all applications & try running setup again". Still gets message even after closing EVERYTHING. Options still remaining - reload
Win 95 or run the Win 98 upgrade. HELP!!!

 

Try uninstalling the program in Control panel add/remove programs. Then try to reinstall.

 

Tried that already; IE doesn't uninstall via the control panel add/remove programs; it gives you the options for adding components, repairing explorer, or reverting to previous configuration. I don't recall exactly what messages we got when attempting that fix, but
bottom line was IE was still inop and wouldn't allow a reinstall. Still stumped. [Also tried the Win95 reinstall tonight with negative results - didn't really expect that to fix it].

 

Why mess with 2nd best, especially when it's giving you so much trouble. Download a free copy of the latest Netscape and let IE fry in it's own juices.

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Steve

 

I agree; I use Netscape myself and I sent a zipped copy to my brother. Unfortunately there are two problems: He has First Aid '98 installed which for some reason needs a functioning IE to operate and mainly he needs IE because his budget is a little tight and he has been utilizing one of the "free" internet providers which as near as I can determine will not function under Netscape (probably something to do with the AOL/Netscape thing).

 

Have you tried manually uninstalling IE?

If not that would be worth a shot. Also how much data is on the system that he needs? If you could blow everything away and reinstall that would definetly fix it. That may not be an option but worth consideration.

 

Hi,
You say he removed it. Did he uninstall it from add/remove or from c:\program files\internet explorer or from both?
If he just deleted IE5 from c:\program files\internet explorer, he probably has it still in the registry. Which means even though its no where else, the system still see's it as if it's still installed. You should always uninstall by going to add/remove first if its not there then use the uninstall program in the folder with the program your removing. If it doesn't have one then you can delete it through Windows Explorer. Also sometimes it takes a couple of try's with the install for the computer to get everything it needs. My mother has a older 200 Mhz compaq, she had to go through install three times before it took...
Hope its easy .... Good luck ....
Keiser...

 

I think perhaps you are hung up in never-never land between Internet Explorer 5.0 and Internet Explorer 5.01. Stop where you are and bring up the Microsoft website: http://www.microsoft.com/windows/ie/...d/default.asp.
If that site doesn't work, go to Internet Explorer home page: http://www.microsoft.com/windows/IE/.
If you are running 5.0, use the same site to download 5.01.
All these problems will go away.

Smokey

[This message has been edited by Smokey (edited March 27, 2000).]

 

quote:<HR>Originally posted by jw street:
Been trying to troubleshoot a problem with my brother's computer via long distance and having no luck. He's running Win 95 and I.E. 5.0 (or he WAS). His Internet Explorer has taken a dump [12 year old son is a suspect, you know the deal] and we cannot get it to reload/work. I had him try to reload IE 5.0
utilizing a copy he had on disk (all those AOL trials come with it included) but all he could get was a message saying IE 5.0 was already installed [but wouldn't launch]. So I zipped a downloaded copy of IE 5.01 and sent it to him. So far, so good, but when he tries to run the install it says "initializing setup" and then he gets a message that says "Setup was unable to install all the components. Please close all applications & try running setup again". Still gets message even after closing EVERYTHING. Options still remaining - reload
Win 95 or run the Win 98 upgrade. HELP!!!<HR>

I had First Aid 98 installed on my computer and all it did was screw it up and give me error messages. Why not try un-installing it before you do any more experiments.

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Thanks for all the suggestions, most of which I had already tried; believe me I tried everything under the sun about 3 times over and still had same results. Finally took the easy way out - I had a spare hard drive (my old 2.5 when I upgraded to a bigger one) that still had my stuff on it; swapped it out with the one with the afu IE problem. Just have to give it back to baby brother and tell him to load up all his programs (and keep his son away from the Control Panel). [Some day when I'm bored I'll stick the project drive in my computer and play around some more].

 

All the previous responses were very infomative unfortunatly Win 95 and IE are programmed to work with each other and if you have problems with either then you will have probs with all. They only way that I have found to fixed the problems is to back up your needed files and Fdisk and Format your hard dive and do a fresh install of Win95. plus this way you know that you won't have any glithes lurking through your system

 

Great stuff guys...do a reformat and how about an upgrade to Win 98?

 

I have W98 - and a corrupted IE 4.0 IE - happened in SP2 update from MS. In summary-spent 2 hrs with MS Tech - solution was to send IE 5.01 cd and install.
July 10th - called Tech back to finish - and the tech I got this time only wanted to reinstall Windows. This was not viable for me since my computer came with System CD.
Bottom Line from MS Tech - Win 95 - IE could be removed but in Win 98 - it is integrated and could not be completely uninstalled. This is what I was told.

 

Also in the add/remove programs..there is a listing for MICROSOFT EXPLORER 5 & INTERNET TOOLS....

double click on it..and then do a repair..or a restore...I still believe in the reformat...