Won't Print in Color

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  #1  
Old 07-21-00, 08:33 PM
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I have a HP Deskjet 672 printer. It suddenly quit printing in color. I opened printer properties and aligned the cartridge. The lines were red. I ran the clean cartridge and the lines were colored. I ran print a self test and the page had color. I have color set on automatic and the gray scale box is not checked. I replaced cartridge and ran the same procedure and still no color. I used a Q tip and cleaned the old cartridge. Any help would be appreciated. Thanks

Robertk
 
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  #2  
Old 07-25-00, 03:00 PM
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Sounds like your HP needs some pro help...call the HP help desk..they are some nice people and might can help...

 
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Old 07-25-00, 05:18 PM
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Are you sure that you removed the seal tape on the replacement cartridge prior to installing. I didn't once on my H-P printer, and that was MY color printing problem. The first one may be empty. Good Luck!
 
  #4  
Old 07-27-00, 07:33 AM
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Thanks for the responses. I found my problem. My default for the printer had changed. I corrected that and printer works fine and in color. I appreciate the help.
Robertk
 
  #5  
Old 08-23-00, 10:47 AM
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Your problem is that it is an HP!!!!!
Buy a Canon and have no mors problems!!!!!!
 
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