I have had it with this new door. It is a Crestline exterior clad single sliding french door. It was a size match for the previous door so it was a simple pull out the old door, slip in the new door, shim, nail, and all done. Wrong!!! The sill height on the inside is 2 inches above the floor. Like the previous door (an Anderson) it is sitting on the subfloor and it still extends 2 inches above the floor covering on the inside. I have had numerous conversations with the manufacturer. They insisted for several email exchanges (with pictures) that it was an installation problem. When I kept asking how I was to make the door lower - Cut into the floor joists??? They finally said it was a door made that way so water could not get in. This door was purchased at a local do-it-yourself big box store. Nothing special was ordered. No special kit or type of door for a specific installation. They are saying I got what I ordered even though they can't show me on the order where it says anything about a special threshold. I don't know what to do. Two people have tripped over the sill and fallen onto the porch. It is like living on a ship. Can somebody explain this to me and give me some idea of what I should do. I will be glad to send you a picture if you send me your email - my email is: d.adams@mnsu.edu

I would really appreciate some help or ideas.

Thanks!!!

 

pictures can be uploaded to any file sharing website (photobucket, yahoo, etc), then the link to the pics can be posted here. Maybe you could also give a little more specific information about the model of door. Crestline makes several types of patio doors, both gliding and french. (Select, Crestwood, Vinylcrest 100, Vinylcrest 200, Crestfit, etc.)

Be sure you include pics of the threshold inside and out.

 

Was it installed according to the manufacturers instructions including pan flashing?

 

I uploaded several pictures to this site. My user name is BioProf444. Hope it works.

 

As far as anybody that worked on the door can tell, it was installed as per directions that came with the unit. What would be the issue with Pan Flashing?

Thanks!

 

It is a single sliding French door. Wood on the inside, clad on the outside. Installation called it a 415 French Sliding door. Thats all I have left.

 

In order for us to see your photos, you need to post a link to the actual page that the picture is on, such as: http://pg.photos.yahoo.com/ph/thexsleeper/detail?.dir=5a08&.dnm=3081scd.jpg

Your username doesn't allow us to view your photos.

 

Does this work

http://s159.photobucket.com/albums/t146/BioProf444/

 

Maybe this?

http://i159.photobucket.com/albums/t146/BioProf444/DoorA.jpg

http://i159.photobucket.com/albums/t146/BioProf444/DoorB.jpg

http://i159.photobucket.com/albums/t146/BioProf444/DoorC.jpg

 

That almost looks like a shipping brace (and it's not in the photos on crestlines website).

 

I believe that model of door is the one shown in the document: http://www.crestlinewindows.com/PDFs/selectwood/C.09FrSlidingSpec.pdf

Its hard to tell from their little illustration exactly how wide that back piece is. I think I'd locate their "contact link" on Crestline's web page, email the photos (esp the DoorB picture) and ask them if that is the normal width of their door thresholds.

Not being familiar with their products, it simply looks to me like the door was set right on top of the flooring, rather than being set lower, on the subfloor. Of course, the installers may have determined, like you said, that if the door was placed any lower it would have to sit on the joists, which isn't recommended.

 

The wood strip is not a shipping brace. It is a piece of moulding we put in front of the metal sill to cover it. We thought it looked better than the metal. Maybe not.

 

The door is sitting on the subfloor as was the original door. It was pushed flush with the main floor and linoleum. I faxed the order form to Crestline, send measurements, and emailed their customer service person 5-6 photos. She talked to the engineering department and they couldn't figure it out either. They kept saying it was an installation problem. I sent more pictures to show it was installed as stated on the instruction sheet. They finally said it was a special threshold to keep out water in high rain and wind areas. Problem is, I never ordered such a threshold or can I find one at the place I purchased the door. I have just never heard of a special threshold for this and don't know if they are just making this up to get rid of me or not.

 

If you compare the height of the threshold in this spec sheet to the photograph of the same corner, the photograph looks like there are two pieces stacked one on top of the other and the door rides on top of this. Not the small lip shown on the sheet. What is shown on the sheet is what I wish I had. It would be about the right height.

 

I have seen unusually high thresholds on beach condo sliding doors where high wind and rain would be a problem, though it does seem such a feature would be a special order item. Who knows, maybe you just received the wrong door with the right tag, it's been known to happen.

 

That is what Crestline is telling me. It is door threshold for those kind of conditions. My sunroom isn't likely to experience high wind and rain. Just my luck to get a mixed up order. Didn't notice anything until it was installed and all the trim installed and the exterior wall finished. I guess I'm out of luck.

Any ideas on what might be a good course of action?

Thanks!