Andersen windows will not stay opened

Old 08-28-08, 08:03 AM
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Andersen windows will not stay opened

So in my new house, I have a few Andersen windows which will not stay open. They are wood around the glass and vinyl framed along the outside frame (hope that makes sense).

When I open a good window, I see the strings attached to the window pane slide nicely into the hole at the top of the frame. Although some of the working windows have one string that does not do this, the other string does so assume that is why it still works.

Obviously the windows that don't stay open have both strings on each side not sliding into the hole at the top. I see a few screws on the one side of the frame, but none on the other side.

Any suggestions what I need to do to fix????

Old 08-28-08, 08:51 AM
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Basically the balances (mechanisms) that retract those strings have failed. They will probably need to be replaced. If you call Andersen customer care with the info that is etched into the corner of the glass and a measurement of the actual visible glass in the sash they can tell you what part you would need and can give you a price.

Depending on the age and which series of window you have, they can be attched to the sides of the sash, or in the frame above the upper sash. Sounds like yours may be 200 series. Do they have latches to allow tilting for cleaning, or are they a friction fit into the jamb liner?

Be advised, ordering direct from Andersen may be a little quicker, but you normally get a better price buying from a retailer. Ordering from Andersen you will pay full catalog price.

They may still be covered under warranty depending on the age. It's normally 10 yrs for hardware. IIRC the last few digits etched in the glass will tell you the month and year of production.

Aftermarket suppliers may have the same parts, but I don't see a source in my lists right now.

The Andersen site appears to be down, or I would link to it.
Ahh Its back up....this is where you can find repair instructions once you know the type of window....

And this is the main Customer Care page....

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