Condensation - inside window


  #1  
Old 01-03-10, 09:26 AM
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Condensation - inside window

I read number of posts on this topic including the recent one... My situation is slightly different. The condensation is always in the center of the window (inside) and it is somewhat oval shape. My windows are made by Andersen.

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Following is what I found on Andersen site:

Oval in center.
An oval condensation ring on the interior glass surface is an indicator that interior and exterior panes of glass have collapsed toward each other. You need to repair or replace the window sash or door panel. Please Contact Us to submit a product issue.
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Questions:
1) Can some one comment or provide feedback on the fix they are suggesting?
2) What is the best way to find some body competent who can fix this?

Thank you for your help in this matter.
 
  #2  
Old 01-03-10, 10:14 AM
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Well...first of all...do you know how old they are? They may be covered under warranty. As they stated..you should probably submit a product issue..they will contact you (I believe) and offer you options. Andersen also has certified installers and repair techs in most areas. Even if it is not covered under warranty, if you decide to pay for the repair..it's a good idea to use them. It shouldn't cost anymore than any other repair company...and you are assured the work will be satisfactory and any warranty will still be in affect.
 

Last edited by Gunguy45; 01-03-10 at 10:35 AM.
  #3  
Old 01-03-10, 11:21 AM
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These are original windows that came with the house. They are 17 years old. I am the second owner of the house.
 
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Old 01-03-10, 01:48 PM
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I'll second what Vic said. Contact Andersen first and see if they will provide the glass. If they won't... keep in mind that any glass company can replace your glass for you.
 
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Old 01-05-10, 12:26 PM
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Is it normal for companies to just replace one pane of glass, and not the whole window with frame? (specifically for broken windows)
 
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Old 01-05-10, 12:32 PM
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meek....you have a reply in your own thread....
 
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Old 03-09-10, 03:25 PM
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I thought I owe an update... As per the suggestion I got on this forum, I contacted Andersen. As I mentioned earlier my windows are about 18 years old but the person who took the call at Andersen told me that Andersen windows are covered for 20 years. They created a work order and assigned the work to a local repair contractor. Two guys came and checked all my windows with a small laser based instrument that measures the "gap" between panes. They ended up fixing most of the windows in the house. What they did was - they poked a really tiny hole in the window in a corner and let outside air flow into the window. After a while (about 10 minutes) he took a measurement using his laser gadget and satisfied with the gap. Then he sealed the hole. This process took about half a day for two guys.

I am not sure what is the science behind this but the instrument showed that gap between panes increased after their repair.

I have not experienced any further condensation after this repair but again, we have not really experienced sub zero temperatures after the repair. I am hoping whatever they did will hold up!

I am very happy with Andersen warranty service (no charge to the home owner!).
 
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Old 03-09-10, 03:38 PM
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Good DEAL! I would imagine that makes sense due to the age and type of glass I wouldn't think they would replace it. At that age they may very well have been just regular double pane units w/o the gas fill (which eventually leaks out anyway).

Andersen factory auth repair reps are some of the best I've ever dealt with...I think you'll be fine ....
 
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Old 03-09-10, 07:37 PM
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They are REALLY good... One of the windows cracked during the repair process. Andersen even provided a replacement sash for which the repair guys made a second trip.
 
 

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