Can my small Pella window be fixed?

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  #1  
Old 03-15-12, 12:56 PM
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Can my small Pella window be fixed?

Hi all,
I have a Pella double pane kitchen transom window that got broken (outer pane). I called Pella and they said it couldn't be repaired and would be over $500 to have TWO guys come out and replace it. I then called a glass guy who stopped by and said he also couldn't repair it. Why can't a new piece of glass be cut, installed and gas re-introduced if possible?? Please take a look at the pictures below and share your opinion/advice. Thanks!!







 
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  #2  
Old 03-15-12, 01:09 PM
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Well....the vinyl trim/frame is all broken so thats why the glass guys can't do it. And insulated glass units aren't made on site. They have to be ordered.

You should be able to buy just a sash from Pella and replace it. If its an operating window...it should be easy. If a fixed sash...not so easy but still doable.

Having Pella come do it for $500 may sound crazy...but it sounds about in line with the charges I've heard. An independent guy could probably do it for less, but he'll still have to order the sash from Pella.

All depends on if it's fixed or operating.
 
  #3  
Old 03-15-12, 01:50 PM
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Thanks, Vic. It is a fixed window like the window next to it in the last picture. I am the one who gently pryed back the aluminum flashing. Sorry, but what's a fixed sash? Thanks!
 
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Old 03-15-12, 01:58 PM
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Fixed sashes are non-operable. In most cases they are just like the movable sashes...just screwed or sealed in to place.

Sashes are the part of a window inside the frame.
 
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Old 03-15-12, 02:00 PM
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Forgot to say...if thats your idea of gently...glad you aren't my dentist...lol
 
  #6  
Old 03-15-12, 03:44 PM
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What Vic says is correct. That sash can't be saved, so you will need an entirely new sash, which is the glass, frame, cladding AND they will have to get the grid right. Their factory rep will have to come measure (one trip) they will have to make your sash as a "special order" (who knows HOW many guys are involved in making it) and then someone else (their service guy) come to install it. (2nd guy... 2nd trip). And if something doesn't fit quite right, they have to stand behind it and do it all over again.

So for all that, $500 is probably about right. They "might" be willing to just ship you the sash (for less $$$) if you are prepared to install it yourself. But sometimes they are kind of funny about that sort of thing, depending on who you talk to.
 
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