What is wrong with that window?


Old 03-16-14, 12:39 PM
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Join Date: Mar 2014
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Question What is wrong with that window?

We are currently having a custom home built (drywall going up this week) and we have asked the builder twice what is wrong with one of the windows. We are always brushed off and told it will be fix. We went today and saw their 'fix'.... 2 screws and one is a drywall screw???

Can someone tell us what is wrong with that window so we can show knowledge to the builder? Is that window even repairable?

Sorry, the photos posted sideways. The 1st one is what they fixed and the 2nd pictures shows the other side of the window. That side is not damaged. The bottom 2 pictures show the middle and bottom of the side with the problem.
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Old 03-16-14, 01:33 PM
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My first question is....are these windows salvage or new in box? There seems to be too much wrong for them to be NIB. Note in pix 3 the dirt and scratches? Also the pane frame is bent in pic 1. Not normal for a new window. And yes, he has to replace the one with the bad tube, or have the manufacturer send him a new tube assembly. It won't be fixed, if the windows are working. They will forget about it, hoping you will, too. It is to their benefit to do it now before the rock goes up.
Old 03-16-14, 01:49 PM
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Join Date: Mar 2014
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Builder said he ordered new balance. Wondering if he did or just brushing us off again. The windows are all brand new. Unfortunately, installed by his 'jack of all trades'.
Old 03-16-14, 01:55 PM
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I totally agree with Larry. Judging by the rub marks on it and the specks (mildew?) that looks like a window that perhaps was installed somewhere else... was rejected, and now he's trying to pass it off on a different customer as new.

The spiral balance tube on the right is mounted correctly. The spiral balance on the left has been rigged to "work" but the screw through the face of the frame rather than replacing the spiral balance is pretty ghetto. If it was fixed properly (replacing the balance) you would now have a hole in the face of the frame.

Does the window even operate properly? When you lift the sash up, those spiral balances should help lift the window easily. And they should not give you any resistance and hinder the operation of the window as you shut it. If there are other similar windows, compare how they operate with this one.

This looks like a VERY low quality aluminum builder-grade window.

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