Pella Casement Window Screens


Old 11-13-15, 11:10 AM
Thread Starter
Join Date: Jul 2006
Location: Illinois
Posts: 95
Pella Casement Window Screens

I just had all my windows in my house replaced with Pella Designer Series casement windows. Long story short.....the screens for these windows are terrible. They are warped, some retaining clips don't work and the screen wire is not stretched tight. Only three of about the 14 or so screens were made correctly. The local sales rep ordered all new to replace and they came in the same way. Have any of you experienced this with Pella and how did you rectify the problem? Do any of you have an idea how I can contact someone up the ladder at Pella to resolve this?
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Old 11-13-15, 03:08 PM
Join Date: Jan 2011
Location: USA
Posts: 4,185
Wish I could.
I've never had any luck with any warranty issues with Pella.
Storm doors swelling up, clad windows with rotted sills, windows fogging up, there standard ansewer,
Must be installed wrong.
Old 11-13-15, 10:21 PM
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Join Date: Oct 2012
Location: Northern NJ - USA
Posts: 45,144
Start here...... if no satisfaction ask for a supervisor.

If you are really serious.... go for the gusto.... I'm sure she'd love to hear from you.
Elaine Sagers:Pella: Executive Profile & Biography
Old 11-17-15, 04:41 AM
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Join Date: Jul 2006
Location: Illinois
Posts: 95
Thanks for the replies. I contacted Pella via Facebook and they are taking good care of me so far. Someone from corporate contacted me yesterday and all is good for right now. Thanks again.

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