Pella vinyl window repair

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  #1  
Old 08-07-18, 05:26 PM
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Pella vinyl window repair

Does anybody know how to remove a Pella window? These have NO tilt latches. Complete mystery how to replace a pane if broken. Maybe the entire frame and all has to be replaced all over again.
https://www.lowes.com/pd/ThermaStar-...-5-in/50201027
 
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  #2  
Old 08-07-18, 06:03 PM
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Tried contacting Pella direct?
That will be an interesting conversation
The beauty of a cheap single hung window.
Sorry for sounding so negative but I've been through hell with Pella and Anderson on warranty issues.
If it was me I'd just replace the whole thing with a Simonton double hung and move on.
 
  #3  
Old 08-07-18, 06:11 PM
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That would be a side load window, not a tilt window. There are clips you pull out of the frame on the sides (window closed) then you raise the window up about halfway, grasp it on the top and bottom and push to the left. The right side will then clear the frame and you can pull the sash out.

Installation is the reverse.
 
  #4  
Old 08-10-18, 12:42 PM
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So the clips hold the spring system, then I'm guessing the spring system drops down so that there's space to move the window to the side?
I called Pella and they said they would email me instructions. They sent me nothing. Customer service is a joke at Pella. I'm AMAZED that they have NO video or written instructions on how to change out a broken pane for this window. Ponderous.
 
  #5  
Old 08-10-18, 01:52 PM
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Pella wants all their service work done by authorized service repairmen.
 
  #6  
Old 08-10-18, 04:50 PM
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By the way, a simple Google search will give you the instructions you need. I guess you didn't look very hard.

https://content.pella.com/cs/groups/...pel-024026.pdf

See page 22... The instructions for "removable lower sash". It's pretty much exactly what I said in post 3.
 
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