Product:
Stanley Double Sliding Patio Door with Internal Mini Blinds
https://www.stanleytools.com/product...-blinds/600004

I purchased the above door and had it installed. After installation, noticed that both inner door frames catch when I try to close it (see attached for picture). The installer says its a problem with the doors not aligning properly and could be slightly bent. I have been having a lot of problems contacting anyone from Stanley, so I am trying the internet for help. Has anyone experienced this?

Issue is in the middle where the frame of both door are catching with each other.

 

If it's new enough to be covered under warranty I would pursue that route first. If something is bent replacement might be the best bet.

 

Welcome to the forums.

Well.... that was extremely helpful.

Did he supply the door ?

 

Theres not really a way for us to help when we can't be there to look and see where its hitting or operate the door... but I do know that sometimes when a door is being shipped or stored, it is leaned up against a wall. This can bow the door itself so that it's no longer straight. So, if one or both doors have a slight bow, they would knock against each other as they bypass or interlock.

Often, this works itself out after they are installed and they remain shut and locked for a period of time. The door has to relearn the shape it was in (straight) if it was leaned up against a wall.

But it could be that something is bent. (at the interlock aka meeting rail) No way for us to know based on just a photo of a closed door. It would be hard to show in a photo anyway.

Depending on which way it is bowed, in or out, a guy might be able to open the door a few inches and force them apart with a shim, leave that shim in place for a few days, then take it out and see if that compensated for the bow in the door.