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Andersen Frenchwood Hinged Door - Hinge Adjustment

Andersen Frenchwood Hinged Door - Hinge Adjustment

Old 09-22-21, 07:36 PM
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Andersen Frenchwood Hinged Door - Hinge Adjustment

Hello. I installed a new Andersen Frenchwood hinged patio door a few weeks ago. Both panels can open (active/passive).

The frame is installed level, plumb, and square per the instructions. When I try to adjust the hinges, I'm not able to get a gap that is the width of the adjustment hex key (~1/8") like the instructions and video say should be possible. This is on both of the hinge side jambs. What seems to be happening is that I run out of adjustment range on both the middle and bottom hinges and can't push the door out any further.

We've had some rain the past few days and I'm getting some water between the door and oak threshold. The water is coming in under both doors mostly near the jamb. My thought is maybe this has to do with never getting the hinges adjusted the way the instructions specify.

I called Andersen and they suggested that I have the lumber yard I purchased the door from look at the issue in person. The lumber yard does have a door technician and they are willing to take a look but are booked 4 weeks out.

Any suggestions of things to check while I wait? Thanks!
Old 09-22-21, 07:45 PM
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We sure can't tell you anything without being able to be there to look with our own eyes and put a level on it ourselves, swing the doors or check the jamb with cross strings.

Typically people "think" they have doors plumb and level when they often are not. To be really accurate you have to install 80" doors with a 78" level. It's also critical that the rough sill / subfloor that the door sits on be checked carefully for level before the door is even set in the opening. Hinges need to be solidly shimmed and screwed to the rough opening with long screws.

In short, with no detailed photos and description, someone will have to look at it in person.

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