new exterior door-top too tight to open


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Old 02-21-22, 10:52 PM
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new exterior door-top too tight to open

I tried to install my new exterior door. It is a Therma-Tru 32" fiberglass door and actually measures 31 15/16". The door does not appear to be sagging as the hinge side gap is about the same all the way till just above the top hinge, where the gap actually decreases and the jamb is actually touching the door. The top gap is even all the way across and the predrilled holes for the locksets have the bores centered with holes in jamb. I then measured the total width of unit at bottom (where there is a threshold that sets the width) and compared to the width at the top (where the top of jamb sets the width) and found that the top is slightly over 3/16" less. Manufacturing defect? The door is touching the jamb on both the striker side and hinge side. I suppose I can pull the side jambs away from top jamb slightly on each side and then fill gap with caulk? Haven't had a chance to call the manufacturer yet as they were already closed by the time I had discovered I had a problem. Am I missing something? I have never installed exterior door but have done plenty of interior ones.
 
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Old 02-21-22, 10:59 PM
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I think pictures would help but it sounds like you need to pull the top hinge tighter to the studs - this is normally pretty easy if you have one or more long screws in each hinge such that you are in the structure with said screw.
 
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Old 02-21-22, 11:38 PM
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gap same all the way across top



Door very tight against Striker side jamb at top



Door touching hinge side jamb at top


Using my level, it seems the hinge side jamb bows in slightly, which explains the lack of gap. I can use narrower shim at top and when tighten a screw it will pull jamb top out and open gap between jamb and door, except pulling that jamb would pull top jamb which would pull Striker jamb. But Striker jamb already touching door so it can't move and tightening the screw would pull open a gap between one or both of the side jambs and the top jamb. Simply can not have a 31 15/16" Door, with say 3/32" gap on each side, if the distance between jambs is 31 15/16", unless you create gap between side jambs and top jamb.
 
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Old 02-24-22, 07:55 AM
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Spoke with manufacturer,. Said sounds like defect. Said to have place where purchased contact rep. Spoke to rep. He viewed pictures as well as pics of tape measure while measuring the total unit width at top and bottom. He agree that head jamb cut too short. arranging to get it back to place where I bought it and it will be sent to be fixed. Said 3-4 days.
 
 

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