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Between-the-Glass Blinds Problem in Pella ThermaStar Patio Door

Between-the-Glass Blinds Problem in Pella ThermaStar Patio Door


  #1  
Old 05-25-23, 09:41 AM
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Between-the-Glass Blinds Problem in Pella ThermaStar Patio Door

Hello,

I have a sliding patio door with between-the-glass blinds. It came with the house and the date code on the door is April 2012. It came with the house that we purchased in 2013.

One of the cords is frayed and preventing the blinds from dropping. This seems like it could be an easy fix, but I emailed Pella with the door serial number and a regional rep emailed back saying it would be around $1,500 to replace the whole vent panel.

Is there really nothing that can be done?

I am seeing that similar entire frame and doors in 72x80 are around $2,000 to replace (guessing without labor, etc).

Some product info I found says the ThermaStar has limited lifetime warranty but I'm told the warranty on the blinds was only 5 years and the door is 10 years, so I'm not sure what part is actually lifetime.

If it is possible to disassemble to do blind repair, I'm interested.




 
  #2  
Old 05-25-23, 12:57 PM
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Repair is not possible.
 
 

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