My front load Neptune Washer spins correctly, door locks, but it doesn't drain the water. The clothes aren't just wet, there's a lot of water left in the machine. I already had the board replaced because of the common R(?) burning out. I looked at the circuit board on the top of the machine and I don't see anything burnt. I looked at the pump and it sounds like it is running. It is small and I'm not sure how powerful it should sound. I'm wondering if there is a valve that is not opening. How does it know to open? Is it the suction of the pump that should open it? I also wonder if something could be clogging it. There are no kinks in the hose. Finally, we had a small flood in the basement and laundry room, about 1/2 inch of water. I wonder if water may have splashed onto the circuit board that is near the floor at the front of the machine. Any thoughts and suggetions would be greatly appreciated. Thanks, David

Have a 1999 Kenmore 110.28912791 direct drive washing machine (Whirlpool manufactured it). Would not agitate (motor hum only) or spin (loud clickety noise). I disconnected the reversing motor from pump and transmission. Noise coming from distorted motor coupler-needs to be replaced. I then bypassed the lid switch and tested the motor. When set to spin, motor shaft turned freely. When set to agitate, motor only hums. Repair Clinic says motor can be working in one direction and not in the other. They say motor needs to be replaced. Before I spend $175 or so, does any other cheaper remedy suggest itself to anyone? If not, should I spend money on this repair or buy new? Thanks for any help.