Neptune won't spin. MAH4000AWW

Old 07-30-08, 06:04 PM
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Neptune won't spin. MAH4000AWW

Hi, first time post for me here. Not sure if I'm doing it right. Let me know if not.
I have a Maytag Neptune washer MAH4000AWW .
It does everything but spin the drum, the motor shaft will does not turn. It will fill with water, pump it out and lock the door but the drum will not turn.
What's the best first step in diagnosing this problem?
Thanks in advance.
Old 07-30-08, 06:49 PM
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Here is a couple of links to get you started.
That is for parts
Read the last couple of post on each. achine has a lot of problems, after you read we can help get you started. Please keep posted
Old 07-31-08, 04:30 AM
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Check out the motor control board near the floor on the right side. These have a high failure rate on the Neptunes. Maytag redesigned both the motor and motor control board to be more reliable. While inspecting this board, you are looking for a blown 10 amp fuse and /or burnt components. If you have either... then you will need the the new motor conversion kit which includes the motor, motor control board and the wire harness.

These kits are available at order form and they ship UPS Ground. This kit takes about an hour to install.

If you have not changed your door lock wax motor you need the check out above site for more info. before your upper control board is damaged.

There are Neptune disassembly photos on the above mentioned site, too.

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