Help, my LG front load washer won't stop running!

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  #1  
Old 04-24-10, 03:15 PM
S
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Help, my LG front load washer won't stop running!

I have a LG, WM2016CW, front load washer that will not stop. I put a queen size comforter, one pair of sweat pants, a sweat shirt, and one t-shirt. It got stuck on the 10 minute mark and keeps going. I have stopped it for over a minute, then pressed the spin cycle, it registers 14 min and when it gets to the 10 min. mark, it keeps on going at the 10 min. does not change. I cannot find the owners manuel. I bought it last Fall from Sears.
 
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Old 04-24-10, 03:27 PM
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Less than a year old call Sears service.
 
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Old 04-24-10, 04:17 PM
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I agree to call Sears if it is still under warranty.
In the meantime those washers have a processor and it is not uncommon to have to kill the power to reboot a processor controlled device.

Try pulling the plug, leave it unplugged for a min or so and try it again.
This is why we just bought a mechanical timer Maytag from Sears.
I have better things to do with my time than messing with electronics in a washing machine!
 
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Old 04-24-10, 08:19 PM
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Thank you all. I called Sears and they said this super capacity can only handle a Queen comforter and nothing else. I pulled the sweat pants, sweat shirt and t-shirt out and it worked fine. They also said that the comforter may need to be re-positioned sometimes. Again, thank you.
 
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Old 04-25-10, 11:30 AM
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The inertia sensor detects excessive vibration.

The washer will not enter *high speed spin* and the display will stall.

Add one heavy towel to the tub.

Power On

Select SPIN SPEED to *high*

Wait until the display reads (9) minutes remaining

Using the *wrenchette* provided with all new LG washers--level either of the front legs until most or all vibration/shaking has stopped. Lock the leveling legs.
 
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Old 04-25-10, 02:50 PM
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The delivery guys were not the greatest. They did not leave me a wrench. Nor, did they level the washer. I will try to level them myself. Thank You!
 
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Old 04-25-10, 04:15 PM
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Wrench should of been in bag with instructions. If not there call Sears and tell them you just found out they did not level washer or parts bag.
 
 

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