New Frigidaire Gallery refrigerator not dispensing ice

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  #1  
Old 05-27-14, 05:07 AM
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New Frigidaire Gallery refrigerator not dispensing ice

Model FGHB2866PF3 - less than 30 days in service.

Was working fine. Had company, and used ice maker to fill ice bucket (about 2 quarts). Ice came out fine. Went to get some more an hour later, and all that happens is a humming noise. Emptied the tray. Made sure the auger turns freely. With door open and tray removed, I pushed door switch to simulate closed door, and then pushed switch in front. I hear humming noise, but i don't see the gear thingy in the back turning. I assume this needs to turn to move the auger ?.

The unit IS making ice, and the water dispenser is working fine.

Thoughts ?


I also disconnected power for about 2 minutes hoping something electronic would reset.

Yes, it is under warranty, but if it is a simple fix, I'd rather not deal with the service call.


Thanks.
 
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Old 05-27-14, 10:29 AM
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In the link below is the parts breakdown. It shows the ice bin and the auger motor. What's not shown is how the back of the ice bin connects to the auger. If you pull the bin out you may see a broken part or gear. It could be a defective auger motor too.



Sears parts direct/lis-png/PLDM/R1404054-00007.png
 
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Old 05-27-14, 10:42 AM
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Aside from something broken, these new ice makers need a full port valve installed.

If its one of those saddle valves, there is not enough water flow when using them. This in-turn causes the solenoid to burn out. I have seen many brand new refrigerator ice makers fail in a very short time because of this..
 
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Old 05-27-14, 10:46 AM
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He has ice Mike.... it's just not getting dispensed thru the door.
 
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