Whirlpool Washer basket not agitating or spinning

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Old 07-14-14, 07:42 PM
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Whirlpool Washer basket not agitating or spinning

Hello! I have a Whirlpool Washer model lsq9010lg3. It is about 10 years old and has recently been giving my problems. It fills with water, drains, and advances through the cycle normally, but the basket does not agitate or spin. It does not move at all. It does make a loud humming noise when the basket should be moving. Can anyone please tell me what is causing my washer to not work properly and what I need to do to repair it? Thanks!
 
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Old 07-14-14, 08:02 PM
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If the agitator is not moving, I would expect that there is a problem with part #10 in this diagram.

If it is the basket, it would probably be part #17. Rather than ordering the parts, I would probably tear it down and visually inspect the parts for damage. If it's not something you think you can handle, call a repairman.
 
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Old 07-14-14, 08:19 PM
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I've never taken the cover off so if I were to tear it down and look at it, I wouldn't know what to look at/for. Would either of the two parts you indicated make noise if they were not working?

I am sure I can make the repairs if I need to, I just need to figure out what needs fixing.
 
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Old 07-15-14, 01:08 AM
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No agitate, no spin, will fill and drain you need a drive coupler
Here is a link to what I think your problem is
Whirpool Drive-Coupling Replacement
The only thing I do different is not to take cabinet off, I pull the machine out from wall far enough to lean it back on hoses(far enough to lean back by it's self) and work under machine. Water pump can stay on hoses and push to the left and fold hoses to stay out of way. when you reinstall motor be sure to take extra care on the way the pins line up to the holes in the rubber piece. Lots of practice takes me about 15 minutes but know every tool I will need. Give about a hour for job.
WHIRLPOOL Residential Washer Brake, clutch, gearcase, ... Parts | Model LSQ9010LG3 | SearsPartsDirect
part # 13 is coupler Any local appliance parts house will carry it.
 
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Old 07-15-14, 06:34 AM
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Agree on motor coupler. Make sure that when you replace it that you use a socket and hammer to tap the new parts onto the shafts so that the plastic pieces are flush with the end of the motor shaft and transmission shaft. A common mistake that DIY'ers fail to do all the time which can cause motor bearing failure in short order.
 
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Old 07-15-14, 03:01 PM
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Thank y'all for your input! I am going to replace the drive coupler and see if that works. If I have any problems or of that doesn't work, I'll be back!
 
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Old 07-15-14, 04:34 PM
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Keep us posted always helps for the feed back.
 
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Old 07-16-14, 09:30 PM
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Looks like it was the coupler! Switched it out and the washer now agitates and spins. Part cost $20 and it took about an hour and a half to change out.

Thanks for all your help! I greatly appreciate it!
 
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Old 07-17-14, 12:18 AM
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Thanks for the feed back always appreciated.
 
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Old 07-17-14, 06:29 PM
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So the washer worked fine through 5 loads. Now, on the 6th one, it stopped working completely mid cycle. It started to make a rattling sound the cycle before this one and now it just doesn't do anything. I have pushed the knob in and out and tried the other wash cycles and it still doesn't work. I have even checked the circuit breaker. Any ideas what it could be?
 
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Old 07-18-14, 02:12 AM
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Does it make aNY NOSIES? wHEN YOU INSTALLED DRIVE COUPLER DID YOU HAMMER IT IN UNTIL motor shaft was flush with coupler body? Sorry dam cap lock key.
 
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Old 07-18-14, 05:36 AM
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Lid switch might have went out on you. Common for these old style switches to come apart. Does washer still fill? If not, then problem is not lid switch.
 
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Old 07-18-14, 12:28 PM
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The washer still fills with water but it will not drain. I can push the knob in and turn it. It will not advance through the cycle. It don't make any noise, but when I put it to where the spin cycle would start, there is a low humming noise. When we installed the coupler, we did bang on it a few times once we put it on the shaft to make sure it was in all the way because we were having trouble putting the clips back on. I did notice when we ran the washer through the first couple of cycles, where was a faint burning smell when it was on. I figured it was because we had stirred up the dust and put some grease on the motor and it was burning off. Maybe something did burn out? IDK

Anyway, that's what is going on with it now.
 
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Old 07-18-14, 01:05 PM
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Does it hum in wash and spin? If it dies you most likely have a sock stuck in water pump. Lean washer back against wall and unclip water pump and pull it off shaft (leave hoses attached). Put it in spin and see if it will spin. Need to get most of water out to do this. If it spins you need to take pump off and see if you can get sock out. Most likely you will not and will need a pump.
 
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Old 07-18-14, 01:33 PM
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It hums in both wash and spin but it doesn't do anything else. No agitation, no spin, no advance through the cycle.
 
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Old 07-18-14, 02:21 PM
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Check pump usually something stuck in it.
 
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Old 07-23-14, 06:33 PM
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We pulled the pump off and inspected it. There was nothing that we could see in it or blocking any of the hoses. We put it back on and with the cabinet off, the console plugged in but flipped back, we turned the washer on and it worked! So we put it all back together and tried to run a load through to get rid of all the water that was still in the machine. It worked fine, but about halfway through the cycle, it stopped again. So I am thinking that when we put it back together, it is causing it to not go through the entire cycle. It there something specific causing this? Or are we doing something wrong in putting it back together?
 
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Old 07-23-14, 11:25 PM
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You still have the cabinet off? Did you jump the lid switch? 2 wires not colored green. When it stops and switch is jumped Wiggle the wires at the motor, usually the white wire will lose connection.
 
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Old 07-24-14, 07:59 PM
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The cabinet was on, the wires plugged in, and the lid closed when we first tried it and it worked. Then we screwed the console and back on and it didn't work. We took the cabinet off, checked to make sure all the wires and connections were all plugged in and they were. We kept trying it but it didn't work anymore. We checked the wire connections to the motor and they were all attached and not loose. The motor was very warm, even though the washer was unplugged, and the shaft rotated when we turned it. None of the wires were frayed or exposed. It still just hums during the cycle with no movement.
 
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Old 07-25-14, 04:44 AM
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You have done all the common things. Sounds like motor but have seen the timer or speed control, cause the same problem. One other thing to try is to change speed control to a different setting, I would go through all the settings and see if anything changes. One of the other guys are better on this than I am.
 
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