refrigerator not cooling intermittently

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Old 06-10-15, 11:49 AM
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refrigerator not cooling intermittently

I have a new GE fridge (GNE29....) delivered in Dec of 2014 and installed in March of 2015 (remodeling takes longer than expected). We have had the fans replaced twice and the logic board once to solve a no-cooling problem. The fridge will reach 60+ degrees and the storage right above the freezer will turn to ice. Typically, the repair last 2-3 weeks. It happened again yesterday with the temperature staying around 45-55 degrees for 24 hours. I understand that certain cycles in the fridge could cause the temp to rise for periods of time but I do not think that covers 24 hours. It has now returned to the set temp of 37 degrees. A new or more prominent symptom is that I can hear the fans running and turning on and off constantly and at different speeds/noises.

I placed my 3rd service call for this issue last night and they are scheduled to come out on Monday. Thankfully, they offered me the phone number for their insurer in case any food went or goes bad while waiting for repair.

I asked the customer service rep ( I already moved up from simply calling for service to working with their customer relationship staff) what needed to happen to get this fixed for good or replaced. She said it was up to the technician to decide in consultation with their engineering group.

How can I move this forward to satisfying conclusion?

- Peter
 
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Old 06-10-15, 07:54 PM
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After the third repair try..... demand a new unit.
 
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Old 06-15-15, 09:50 AM
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Tech is there now and declared that the "revised" fan design that was installed last time (3 weeks ago) has been revised again. He is installing the improved fan and says that it will improve everything. If this one fails, I hope it does so quickly so I don't get stuck waiting on the next new fan design. I really hate being a test bed for refrigerator fans.
 
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Old 06-15-15, 08:50 PM
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If it fails again..... make your displeasure known.
Customer care isn't what it used to be but they do still listen.
 
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Old 07-31-15, 08:41 AM
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Hopefully this is the last update. The fridge was finally staying cold with the updated fan installed. Unfortunately, it was also started freezing foods stored on the top shelf at the back of the fridge. Was worse when fridge temp set at 37 but also happened (slightly less) at 38. Also, as it is a french door model, we had moisture pooling on top of the freezer door as it was running down the left door flap that seals between the left and right door.

Called GE Customer Satisfaction line and after a 3 day wait, they agreed to swap out the fridge. For better or worse, I agreed to accept the same model - they offered a smaller model with ice/water in the door which is not what I want.

Hopefully all will go well with the new one.

- Peter
 
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