Whirlpool Washing Tub off track?

Reply

  #1  
Old 04-23-17, 09:11 AM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
Whirlpool Washing Tub off track?

Hello all. I've been looking online for the last few days about how to fix my Whirlpool Duet washing machine. A roommate put in WAY too many clothes. The machine clunked around during the spin cycle and now, you can freely spin the inner tub and and see it move towards the door, then make a squeak and a clunk and fall back in place. I have no clue how to fix this. Any help would be awesome at this time. Thanks, Nic

Oh, if needed, I have model #:WFW9200SQA12
 
Sponsored Links
  #2  
Old 04-23-17, 11:42 AM
PJmax's Avatar
Group Moderator
Join Date: Oct 2012
Location: Northern NJ - USA
Posts: 50,928
Likes Received: 149
Welcome to the forums.

Not a machine I'm real familiar with but my forum partner will be by to help.
 
  #3  
Old 04-23-17, 11:54 AM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
That would be great, thank you for the reply
 
  #4  
Old 04-23-17, 12:12 PM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
Need you to make a couple of quick checks. Spin the stainless basket by hand , it should spin freely and feel smooth, next lift basket, it should lift with tub if just basket moves let me know if either of these are happening.
Did the washer walk across the floor?
 
  #5  
Old 04-23-17, 12:44 PM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
The steel basket spins but moves forward, then makes a squeak and pops in position again. Almost like if you unthread a bolt, and keep twisting do it rides the last thread. Does that make sense?

To answer your other questions, the washing machine doesn't walk around, and both baskets move together freely. And apparently it's not draining all the way now.
 
  #6  
Old 04-23-17, 12:56 PM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
Sounds like the bearing is going bad. Basket must spin freely with no noise and feel smooth. If it is rough feeling when turned by hand than bearing. Does it make a roaring sound when spinning?
Look in owners manual under warranty some are lifetime on basket and 10 years on tub. If bearing is bad you will need rear tub and basket. Parts only covered.
 
  #7  
Old 04-24-17, 07:15 AM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
No, there's no roaring sound. Just the basket sorta popping back in place and clunking around. Would the water not draining be part of this or is that a separate issue?
 
  #8  
Old 04-24-17, 10:16 AM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
Is it just the basket moving or does the basket and tub move together (this is important),Lift top of basket and make sure it does not move up and down in plastic tub. Water draining is another issue. Is there any water left in washer? If so have a bucket to catch water.Take bottom panel off, White drain pump in front, Pull washer out about 2 feet and lean back against wall. Take white cap off front of pump (careful it water in washer). Clean trap. Put back together, leave panel off till we make sure everything is alright. There are 4 shocks make sure none are broken.
 
  #9  
Old 04-24-17, 10:24 AM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
There is still water in the basket, yes.

The tub and basket move together.
 
  #10  
Old 04-24-17, 10:28 AM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
Use a wet, dry vacuum and get as much water out as you can. Than follow what I said earlier. After water is out and pump clean try a spin cycle and see how it runs. I usually put 3 or 4 wet towels in to check.
 
  #11  
Old 04-24-17, 10:32 AM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
I'll do that once I get home. That's just for the water issue though, right? It wouldn't fix the problem with the tub.
 
  #12  
Old 04-24-17, 10:37 AM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
Until you fix water issue no telling it there is even a problem. No drain will cause lot of different problems. Remember tub and basket moving together is ok but basket moving in tub up and down in tub is bad. Even a little movement over a 1/8 inch.
Noise you say is not a common noise that is why keep asking questions.
 
  #13  
Old 04-24-17, 10:44 AM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
no, they move together.
I'll drain it all today and see what changes.
 
  #14  
Old 04-24-17, 12:00 PM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
I've been thinking about it. The noise may be something either in one of the holes in basket or something between basket and tub. Bra wires are good for that.
 
  #15  
Old 04-24-17, 12:11 PM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
I guess i can take a look once i get that water out and hopefully clean up the pump.

i tried to upload a little video of it on here but i keep getting errors
 
  #16  
Old 04-24-17, 12:19 PM
Shadeladie's Avatar
Super Moderator
Join Date: Jan 2005
Location: PA - USA
Posts: 4,206
Likes Received: 22
You need to upload your video to YouTube, then add the link here.
 
  #17  
Old 04-24-17, 12:26 PM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
Good call, I didn't even think of that.

https://www.youtube.com/watch?v=6Uax...ature=youtu.be
 
  #18  
Old 04-24-17, 12:36 PM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
The basket is bent and I can see it moving in the tub, Rear bearing is bad.
 
  #19  
Old 04-24-17, 12:38 PM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
Bent? from a lopsided load during the spin cycle maybe? It doesn't look bent in person though. just sorta pops off track then clunks back on.
What would i need to buy to repair it?
 
  #20  
Old 04-24-17, 12:48 PM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
Check your warranty you are looking at about 550 in parts and a 3 hour rebuild. Parts up to a few years ago basket was lifetime and rear tub was 10 years. need serial number or your owners manual to see what yours is. Labor is not covered.
Just found your owners manual and you have only a 1 year on parts and labor
http://www.searspartsdirect.com/part...0WASHER-manual
 
  #21  
Old 04-24-17, 12:50 PM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
This is the serial number on the inside of the door: HLW1373869
 
  #22  
Old 04-24-17, 12:55 PM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
You could call Whirlpool and see if any warranty left. Will need both model and serial #'s.
 
  #23  
Old 04-24-17, 01:07 PM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
Here is a video of repair and 3/4 of the way through is one of the reasons we always replaced tub and basket.
https://www.youtube.com/watch?v=xWXEiY1GWCs
 
  #24  
Old 04-24-17, 01:51 PM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
After seeing that video, doesn't it make sense to just start shopping for a new machine? If it's not under any sort of warranty of course.
 
  #25  
Old 04-24-17, 03:09 PM
Marq1's Avatar
Member
Join Date: Sep 2016
Location: USA MI
Posts: 3,827
Likes Received: 36
One question, how old is the machine?

In the last 9 years we went through 2 Duet machines, the first lasted about 7 years and the second started going after about 18 months.

If you call and get ahold of their customer relations group and make a stink they will at least sell you a 1 year warranty policy that covers the repair, crazy.

We did that on the first washer but the repair only lasted a year, after that we bought again and when that started going bad I sent letters and links to a You Tube video and surprisingly they gave us a new machine.

We went top load!

Front load washers are simply krap, the bearing is too weak and failures are all to common. A 7 year machine is an old machine.

https://youtu.be/UCZdaOJ08dQ
 
  #26  
Old 04-24-17, 03:15 PM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
I just got off the phone with customer aervice. It's 8 years old
 
  #27  
Old 04-24-17, 04:44 PM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
A little less than average life but pretty normal. Very common problem with that machine.
 
  #28  
Old 04-24-17, 04:52 PM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
Sons hold I even try to fix it or start shopping for a new machine?
 
  #29  
Old 04-25-17, 03:53 AM
pugsl's Avatar
Forum Topic Moderator
Join Date: Mar 2008
Location: Raleigh, NC
Posts: 8,269
Likes Received: 9
Proper way to fix is replace rear tub and basket. There are ways to replace just bearing, Would need to search way. The deciding factor would depend on basket condition. What usually happens is when bearing goes bad it wears a groove in basket where the bearing goes. Looking the way your rotates you most likely would need basket. The job is a 2 to 3 hour job with 2 men that have done many.
 
  #30  
Old 04-25-17, 06:30 AM
Member
Thread Starter
Join Date: Apr 2017
Location: USA
Posts: 15
Thank you for the help. I'll need to look into my options. Financially, it just makes sense to repair it, but for a little more I can get a new one with a warranty.
 
Reply

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread
Display Modes