My 5 year old front load Kenmore washer will only fill with (cold) water on the rinse/ spin cycle. For all the wash cycles there is no fill at all (hot or cold), no matter what the temperature setting is.

I have tested the water inlet valves by switching the cables on the hot and cold valves. When I do this hot water is used during the rinse cycle so I am confident that the problem is not with the valves themselves, but the signal being sent to the valves.

Is this problem likely to be caused by the main control board (discontinued), or a smaller part (thermistor? pressure sensor?) that I might be able to replace?

Many thanks in advance for your suggestions.

 

Need a model number.
Kenmore numbers are usually 3 digits, a period and then an additional 6 digits.

 

Sounds like the hot water valve is not working in washer, Still need model #

 

Thanks for the replies.

The model number is 402.49032011

When I connect the electrical cable from the cold water valve to the hot water valve, hot water fills the machine in the rinse / spin cycle. I thought this indicated that the hot valve itself was probably ok, and that the problem might be with the signal that turns on the hot valve somewhere upstream?

thanks again!

 

Sorry misunderstood you thought you changed hoses to check not wires inside. Your Kenmore is built by Samsung here is a tech sheet for a Samsung, Buttons may be labeled different but test may be same
https://www.manualslib.com/manual/41...g-Guide.html?p

 

Thanks. I tried the diagnostics and the hot valve does not open (but as mentioned above I don't think it is the valve itself that has the problem).

Is there any way to distinguish between a main board problem (if so, we will replace the machine), and a small component failure (pressure sensor, thermistor, something else?).

 

Only way to check is to see if you are getting 120 to valve when in hot fill. You can trace wire back to board and read it there. Back when still working replaced a lot of those boards.